Celtic Heroes

Ok im sorry but its not fair lossing ur acount while u dont do anything wrong. And i lost a lot stuff

I know
Im sorry
But im really sad about this that i lost my acount
And by the way im an boy

Can someone please help me. I love this game very much but Siddeley my acount is disabled but i did nothing wron. Can someone please fix this.
Im playing on the world Belenus