Celtic Heroes

My account has been "Banned until further notice" since October 26th. I have received one reply, asking me to explain some messages sent from the account. I explained them, waited three weeks and sent another. Radio silence. Nothing. I missed the throwback weekend. I did manage however, to...

Support will take longer now due to the fact they are releasing an update today. Their team isn't huge and they can't get to everyone each week. They try to get back to you within the week, and if it takes longer than 7 days PM Muldar. I feel you though, It's been two weeks I've been waiting for a r...

I actually really like one thumb mobile. I have no complaints regarding the game or their procedures. I wouldn't want my account unban if the game didn't mean so much to me. I wouldn't have spent so much on platinum if I didn't think it was a valuable purchase. Even if I get banned forever, I got my...

it's not a bad company but it increasingly frustrates me. My account was ban for buying items with real money. I guess somehow OTM saw the check I deposited labeled "Celtic heroes stuff." I appealed the account, as no transaction took place. Muldar said today that accounts marked buying it...

The last email I sent appeals from that email address was almost 2 months ago.

So accounts that have been ban for buying items with real money are permanently ban? Does this mean if I didn't do it I have a chance of getting my account back?

Even if money never ex changed hands?

The prospect of selling an item for real money was discussed in chat, we never traded anything.

I am the original owner of the account, and the only one who's ever logged onto that account.

I don't think it's dead. It's dead to me though. I didn't start playing until 2013 months ago. Spent $150 on platinum and currently level 200 on belenus. My account was ban three weeks ago and I sent an email and got a response 8 days later then I sent a response to that email and it's been 13 days ...

Hey fellow Heroes! Was curious to know how many of you have had banned accounts, and how long did it take to get yours recovered, if at all? It's a first for me. I was disabled on the 26th of October, and sent an email that day to aappeals to request that it gets re-enabled. I received a response 8 ...

Hello, Depending upon the volume of claims that the team is dealing with it can take about a week or so for appeals to be replied to. During holidays or new events just being released it can be slightly longer. We aim to clear appeals by Friday of each week but sometimes this is simply impossible d...

Thank you good sir, it would be greatly appreciated. Enjoy your weekend!

I've done this. It's been three days.

It can take up to 7 days to respond, especially during times of high volume.

I will check on the status of your email on Monday when we are back in the office.