Celtic Heroes

I recently sent support emails claiming that I have forgotten my username and password to my account. However, I think I figured out the right account details but my character is not there. Does my character need to be reset? My character is KillerArrow on gwydion.

DemonStrike no longers play. Chucky the druid only comes on rarely, and yes its true aboout the japans... sadly... ): and hmm who else.. Inceye has vanished, (putting that out their even though u peeps might not know who that is) Killerarrow is gone i think? Gaby... idk i sometimes hear that she ge...