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Something weird happened to my account
Posted: Mon Jul 20, 2015 2:52 pm
by Crushermm
okay, my account stopped letting me log into belenus 2 weeks ago. I can log into other servers, just not belenus. the screen just gets stuck on 'loading game' I have 1. tried to log in on 3 different devices 2. delete and re-download CH 3. send 3 emails to support@onethumbmobile 4. contact support from another toon on arawn. My account was not banned, or at least i was not notified of any ban. My wifi is fine, two other people can log in and play on belenus in my house. Im posting this because i was told an admin might see it. My lvl 101 main is unaccessable and i hope that this will get me some help.
Re: Something weird happened to my account
Posted: Tue Jul 21, 2015 7:31 pm
by Legislative
bele doesnt like you
Re: Something weird happened to my account
Posted: Tue Jul 21, 2015 10:13 pm
by Introvert
I'll report your Issue to someone iknow :-)
Re: Something weird happened to my account
Posted: Wed Jul 22, 2015 9:25 am
by Esquilax
The problem with the account is that you have 3 characters active on Belenus and only 2 character slots.
It appears you requested a character undeleted and this has taken you over the limit and this is why you are unable to log-in.
One of your characters will need to be deleted or extra character slots added to your account before you will be able to log back in to that server.