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Typo made me waste 75k

Posted: Wed Nov 13, 2013 7:36 am
by Lacerate
I just bought a topaz splitter because it says "one handed, main hand" for 75k in ow shop.
Im quite mad about this because u also purchased a golden blade of ice , so i need a one handed weapon.
I would really like a refund ofmy gold because it is a typo that did this not me. I have picture

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 7:37 am
by Lacerate
Charcter name is Padlock

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 7:57 am
by Solid
send in a support ticket, they will refund.

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 8:05 am
by Lacerate
How do i do that

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 8:23 am
by Armo
It should be under the Quests button, if you have registered your account.

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 10:04 am
by Lacerate
I sent a ticket, how exactly does this work

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 10:10 am
by Armo
They will either refund or not refund you. If they refund, you'll get a mail from Support with attached gold. If not, you'll get a reason why you didn't.

Takes a while for them to respond, though, due to the mass tickets they've received over Halloween.

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 11:49 am
by Fluttershy
Usually takes around 1-3 days for respond, if no respond, send another.

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 12:01 pm
by Armo
Don't send another, it just adds to the pile of messages they receive, slowing the process.

Re: Typo made me waste 75k

Posted: Wed Nov 13, 2013 7:21 pm
by Lacerate
Theres no reason for them to not refund, the only reason i bought the axe is because it said one handed,
Its not my fault that someone made a typo on all the weapons in cullens shop, every single weapon in it says one handed. Im gunna be quite salty if they dont fix this :/