forgot pass and i dont know how to get back
Posted: Mon Jan 13, 2014 1:39 am
by sheik
hello everyone I kinda need help how can I get the pass I write 10 January 2014 I forgot it and I forgot email idk what to do but maybe support can help
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
can support return pass or change?
![Crying or Very Sad :cry:](./images/smilies/icon_cry.gif)
Re: forgot pass and i dont know how to get back
Posted: Mon Jan 13, 2014 11:19 am
by CommunityBot
If you registered your e-mail address to your account you can reset your password from the Main Menu screen; this will send a new password to your e-mail address. More information on how to reset a password can be found here:
http://celtic-heroes.com/forum/viewtopi ... 69&t=11543
If you have not registered an e-mail address, you can send an e-mail to
[email protected] and the Support Team can take a look at your issue for you.
Re: forgot pass and i dont know how to get back
Posted: Mon Jan 13, 2014 9:40 pm
by sheik
If you registered your e-mail address to your account you can reset your password from the Main Menu screen; this will send a new password to your e-mail address. More information on how to reset a password can be found here:
http://celtic-heroes.com/forum/viewtopi ... 69&t=11543
If you have not registered an e-mail address, you can send an e-mail to
[email protected] and the Support Team can take a look at your issue for you.
but how can they get proof that's me it could be someone else trying to get pass,
is that with my I.P?
thank you
![Smile :)](./images/smilies/icon_e_smile.gif)
Re: forgot pass and i dont know how to get back
Posted: Tue Jan 14, 2014 11:13 am
by CommunityBot
If you can provide as much information about your account as possible, that will help the Support Team locate and verify it.
They may also ask you some questions about the account in order to help verify it.
Re: forgot pass and i dont know how to get back
Posted: Tue Jan 14, 2014 9:06 pm
by sheik
thank you the pass problem is resolved
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)