Celtic Heroes

ok.... so i am really happy that it is double plat week so i decided to buy some plat.... i used my 50$ that i had been saving up for the 1600 platinum... because it is double platinum week i was expecting 3100 platinum, but instead i got zero

It said ''procesing'' for a very long time but eventually i got it... it stopped saying processing and it turned back to normal... i waited 4 minutes but nothing happened!!!! i looked on my itunes account and the 50$ HAD been subtracted from there.... i looked on the forums and tried turning my iPod on and off, opening other apps with in-app purchases and changing my wifi.... but this all didnt work!!!!

i tried it some more and clicked a few times on the 50$-3100 platinum button and than it said " this item has been purchases but has not been downloaded yet"

any idea on how to fix this? can i have my 3100 platinum? i have been waiting a VERY long time for a double plat week and now it has to go like this!!! i am very mad and sad!
thx in advance!!!

name: Dutchy
lvl: 89
world: Epona

ok.... so i am really happy that it is double plat week so i decided to buy some plat.... i used my 50$ that i had been saving up for the 1600 platinum... because it is double platinum week i was expecting 3100 platinum, but instead i got zero
world: Epona

1600 x 2 = 3200, not 3100.
And send a report ticket in game.

This sounds like a connection issue to me.

Can you please try using a different Wi-Fi connection to the one you normally use? This should allow your device to complete the transaction, and you will receive your Platinum.

Yooooo community happy Thanksgiving lol