Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Forum rules
Display posts from previous
Sort by

Re: Bummer

#11 by Regenleif
One of the reasons people aren't getting responses "within the next few days" is because people flood OTM with tickets.

They read EVERY SINGLE TICKET, and reading the 20 that you sent only delays it for other people.
World Taranis

- Regenleif -
Rachmaninoff
Aedin Flameborn

Former Leader in theILLUMINATI, Aeon, and Taranis United

I am a Guide! If you need any tips/help/advice, Click Here to send me a message!

Re: Bummer

#12 by CommunityBot
As Regenleif said, sending in multiple tickets for the same thing including asking why you haven't received a response slows down support considerably.

Due to the new event, there is a high volume of support requests at the moment and they are working through them daily. If you have not received a reply yet, you will do soon, please be patient during this time.

Support do not ignore any tickets.

Thanks
Terms of Service, Policies and Procedures: http://celtic-heroes.com/support/

Re: Bummer

#13 by benbrook
No bursting your bubble. But you're allowed ONE refund per month. So it's unlikely you will get all your items refunded.
Roguish Warrior, or Warrish Rogue
Rogue 194, Warrior 176, Druid 112, Ranger 111, Mage 100, Bank 71

Re: Bummer

#14 by Fynx
is this regarding buying a plat chest and not receiving the plat in game?

i have to wait to see if apple charged me $10 twice, or not, but i believe it has happened to me..after i clicked to purchase, my ipad kicked me out to the appstore which i thought was strange. When i logged in, i still had the same plat count..anyways, thought i'd share my exp.

Re: Bummer

#15 by killstealer
I am also waiting on a refund for a new lvl 100 Lux ring. Don't keep sending tickets. Support tells you this as you try and send a ticket :roll: :roll:
Mabon
Killsteal LOCK Rogue Level 175
Killheal Druid level 195
Proud clansman of WolfGang

:roll: :roll: YOU CARE ENOUGH TO COMPLAIN BUT YOU DONT CARE ENOUGH TO EXPLAIN :roll: :roll:

:D :D :mrgreen: Thank You for the Snorri Patch! :mrgreen: :D :D

Re: Bummer

#16 by _Turmoil_
Yaaaaay it's my 1 week anniversary of getting ****ed by OTM!!! Still no refund!?!? How is that possible? IDC how 'busy' it's been, I've sent over 7 tickets (one for each day, plus some :D).... Kinda a letdown tbh that the message says "OTM will respond within a few days".... Change your message if you can't keep your word, and please, one of you please reply to this post and tell me it's been busy... Idc if it's been busy, change your ticket message and stop lying to myself and other players if it's been busy........ Oh btw, my cousin Homie on Gwydion spent $100 on plat about a week ago also, 4000 plat? Hell no, how about 0? Which he too has sent support a bunch of messages that promise to "fix the problem in a few days"... Oh wait, no reply still..... Fix your message and quit lying or give us our stuff.
Image
----------Android----------
Balor
Den-Rogue-221-Aequilibrium
----------Quit ios----------
The world will keep spinning with or without humans so we might as well play CH

Re: Bummer

#18 by Mysteryman
i'm very confused about refunds. it seems OTM changes their policy on refunds often and never tells anyone what the new policy actually is. So its basically a huge gray area. Maybe it would be nice if there was actually something written down to go by, but its their word against yours so your screwed. at first it was you can get a refund anytime. then its you have a month to refund every item you purchased. then you have 1 month to refund a single item only. then 14 days. now 3 days. next it will be no refunds. its impossible to know whats going on due to these constant changes and lack of communication.

Re: Bummer

#19 by Arjunlite
I'm pretty sure asking for 3 refunds won't be accepted - it's 1 a month, isn't it? And how did you accidentally buy 3 items in a row?

Sending so many support tickets won't help either :)
The customer is always right. If Fingal has asked for a refund on three items, and OTM has said they offer a refund on three items per month, then OTM should offer Fingal a refund no matter what the reason is.

You either respect your policy, or you face legal action.

Way to demean the OP Voldemort.
Druid Guide - Role, Build, Stats and Gear
Rogue Guide - Role, Build, Stats and Gear
Dual-Device Guide - For The Hardcore Players
Dragonlord Armour Revamp - Compilation Thread

Re: Bummer

#20 by Zyz
My understanding is you can only ask for a refund once a month and within 3 days of purchase. So, to me, it seems he can ask for his monthly refund if all his items were bought and refund requested at the same time
Zyz 220 Druid
Noah Fences 220 Rogue
Post Reply

Return to “General Discussion”

Who is online

Users browsing this forum: No registered users and 50 guests