I wholeheartedly disagree. Modelling and animations and gfx/interfaces takes an immense amount of work and time to get perfect. In fact, it's almost impossible to get perfect - there will always be one scenario where some specific texture just falls apart and doesn't perform at all how its expected.
But software? No. Software is fast, and, if the server setup you guys have got for the game is anything like Runescape's, it's incredibly easy and straightforward. In fact, there's a large number of entirely software changes that players have been asking for for years and can be done in a day. Yet not only do they not happen, we don't even get dignified with the reasoning. Probably because of those meetings you mentioned.
And you entitled to have that opinion, however speaking as someone who works in the OTM offices I would have to politely disagree.
I see every day the work the coders put in to create new systems that are being used in the game today, most recently the pet system, fishing, new abilities and a whole plethora of content for further releases.
These software changes take time; creating the system, initial implementation, iterations, bug fixes, testing. I can understand that when you are looking out to in it appears these can be done overnight but actually working in the environment you begin to understand these take a long time to do.
What you are referring to are balancing changes. Server side changes to drop rates, spawns, items etc. Which yes, are easy to change but as explained in multiple threads previously have a variety of consequences.
The best example I can give was a thread I saw previously where someone was of the opinion "If we all had OP items we would want to play the game more and kill all the bosses"
Now while sure it does sound like a great thing, it does not think about the overall impact on the game, what keeps players coming back? You can kill all bosses, what do you do as you wait for the next one?
I agree with you, there are things I myself would like to see changed, I play the game every day and am part of its community but you forget we have made a massive amount of changes based on player feedback, I know it can be easy to ignore that and focus on the negatives but there have been lots of positives.
What "data" are you inputting? What "changes" is it you are discussing here? I've said it before - you are a small company, and you greatly celebrate this fact, yet you have the mentality and transparency of a large, heavily funded one. Even Jagex, with their incredible resources, has taken many years of work and trial and error to finally understand that players want to have view of and a role in the development process. They came to this understanding a bit too late, and are suffering the consequences of a divided community, but are rapidly getting over it. Unfortunately, the way things are headed, I don't think this game will last long enough for you guys to come to the same realization.
I think what bugs me the most is not that there is hardly any server sided work done to the game, but that we don't even know that you are TRYING to add any content. There's bugs that must be tested and worked through and I perfectly understand and have gone through the same thing. But at least show some initiative to make changes to the game. Set up a new server thats perpetually in the testing phase. Give us weekly progress updates of what is being worked on and what the issues are. Publish frequent betas. Add content with entirely recycled models and gfx, and have new ones added in later, as opposed to having the entire process be held up by it. There are countless options, yet none of them are taken.
Data would be referring to things such as quests, item stats, game logic, new content. Changes would be referring to the multitude of iterations content goes through before it reaches the live game.
We are working every single day on new features and content for the game.
I can reassure you we are doing perfectly well, to quote Zyz I believe we are now on our 501st OTM are doomed post. We actively track statistics and game numbers and plan to be here for many years to come.
While the idea of having an experimental branch for player testing sounds great for a PC title for a mobile title it is simply not feasible, as you said we are "a small company".
It is easy to say make a dev branch but then you run into the issues of splitting your player base, what happens to items on dev etc.
We do actively keep players in the loop about what is going on (part of my involvement here) but as has been seen by previous posts on the forum that resurface now and again not all content makes it to the live game and is delayed.
This causes miscommunication and ultimately hurts the community.
That should answer all of your questions, now seeing as this is off topic and somewhat leaning towards the bashing on OTM side of things if you wish to continue the discussion, PM.