Celtic Heroes

This isn’t a good excuse, rather it’s quite the opposite. One of the many grievances with OTM, and possibly the largest, was how awful their support team was about getting back to people. It should take 48 hours to receive a reply max, not 2 weeks on average :/
I get VR is a small company etc etc... but I’ve played fan rerelase’s of games run entirely by a small group of old players that answer support emails in less than 48 hours, so I would have a reasonable expectation that a for-profit enterprise would at least be able to match games that can’t seek profit.
Telling players to be patient makes sense if they seek an immediate reply, or are cussing etc... but this was a pretty plain and simple request in the op, and if VR really wants to prove they are different from OTM they need to have a support staff (plural) that can keep up with the demand.
Holiday break is understandable, but this isn’t just isolated to the break. VR has done a lot of good so far, but in my opinion they need to focus more on their support department.

You must be new around here.
An admin only comes onto the forums about once a week and reads thru maybe 1 or 2 posts before they get bored and get off.

Hey look, another new person o.O

While that may seem to be the case, it's actually just that they are not posting as much. Why? I have no clue. It's easy to see which users are online at any given time, and I see Difinitus and some of the others on pretty regularly (in their hours).

You have no idea how often they are on the forums and how many posts they read, so please don't spread false information.

yeah we do go to their profile and it says when they were last online

Why is no Administrator helping me? Why it always takes weeks to solve a single issue? Have been waiting for more then 15 hours daily on here to talk to administration but no one come online. I am my self Administrator for 1 pc multiplayer game and 2 android games as well am also in developer team in Battle Filed game too. We got many players we only take maximum 1 days to reply players issue. Mostly within few hours. But here on celtic heroes have to wait for many weeks? Yeah i can understand xmas and new year and other stuff but please reply my email as soon as possible. Sended email to support. About account issues

OK I was curious about this so went to check with support, having looked the OP sent an appeal regarding their ban on the evening of 3rd Jan, they received a response to that just before posting this thread first thing in the morning on the 8th Jan (so two working days). Obviously they didn't like the outcome of their appeal so posted this thread.


I am on the forums daily, from about 8am my time through to about midnight, checking periodically, can't reply to everything but I read as much as I can. As are other members of the team, Difinitus is also often checking in out of hours and during holidays.

OK I was curious about this so went to check with support, having looked the OP sent an appeal regarding their ban on the evening of 3rd Jan, they received a response to that just before posting this thread first thing in the morning on the 8th Jan (so two working days). Obviously they didn't like the outcome of their appeal so posted this thread.


I am on the forums daily, from about 8am my time through to about midnight, checking periodically, can't reply to everything but I read as much as I can. As are other members of the team, Difinitus is also often checking in out of hours and during holidays.