Celtic Heroes

Regarding clan banks:

Sharing accounts is against the rules. This is in place to prevent 1 user from stealing all of the items on an account.

If you share accounts, and you lose your items, Support will not be able to restore your items.

The person who has stolen the items will be subject to the Celtic Heroes Disciplinary Procedure, and their account may be disabled as a result.

Regarding clan banks:

Sharing accounts is against the rules. This is in place to prevent 1 user from stealing all of the items on an account.

If you share accounts, and you lose your items, Support will not be able to restore your items.

The person who has stolen the items will be subject to the Celtic Heroes Disciplinary Procedure, and their account may be disabled as a result.

You are suggesting that if you have a bank there must be a theft and an accusation before the scammers account is disabled. If no issue arises then your bank is not at risk?

But the policy does not say that. The policy is general enough that not only the shared accound but also the individuals doing the sharing may have their individual accounts disabled.

But just how does this affect clan banks??? If I access our bank to gear a member am I considered stealing the items and will i get my main acct banned? This is the question everyone has and it is not being answered. All we hear is "we are not responsible for the items" blah blah blah.

So please community or admin, just a simple answer is what I believe we are all looking for.

This is not about banning people, it's about helping players by encouraging them to keep their items safe from being stolen.

For example, someone could make a new character called bank, get everyone to add items and then sell them to the vendor. In this situation the players giving the bank their items would lose their items.

So the answer to this question is, please do not share your password under any circumstances. If you do share your password then you are very likely to lose your items or character at some point in the future.

In the event of people losing items, we will deal with the offenders via the disciplinary policies, but you will not get your items back. So please do not share you account details.

Again, if you share your details you will be very likely to lose out in the long term. So please don't do it.

This is nothing to do with banning players.

The disciplinary policy deals with players trading, selling or buying accounts, e.g. if you shout 'selling warrior level 40 for 1000 gold' then you are breaking the rules. Likewise if you shout 'trading level 40 warrior for a level 40 mage' then also you are breaking the rules.

This is different from privately sharing your details, which is not supported and will just end up with you most likely permanently losing your character or your stuff when one person decides to take them off you. You will not get these items back.

Thanks

If you are using a "shared bank" with mutiple people accessing the bank, you risk getting the clan bank disabled and your individul account disabled (if they know who that is). The trigger for this action would be someone complaining they were scammed or ripped off. I don't envy the position of clan leaders and generals in this mess.

The best short term solution is to appoint a bunch of generals to hold upgrade items for the clan and divy them up for distribution OR only have one person have access to the clan bank and members just deal with it.

It's not worth getting your account and the clan bank account disabled in my opinion. Or worse yet, someone gets access to the clan bank that should not have access and cleans it out....

Thank you Richard that is a much better response.

So in summary:
If you make the concious choice to share account details (like a clan bank or sharing a tank with your brother) then you have voluntarily placed yourself in a position where other people can take all of your stuff including the account and you will have no grounds to ask support for any assistance. Hence your stuff is forfit. But support will not disable accounts for this type of activity.

However, the act of trading or selling accounts in any form is considered a scam tactic and will result in punitive action against the indivdidual to include disabling all an individuals accounts.

Can the policy say that please.

The following has been added to the Unauthorised Account Access Policy:

If you lose items or gold because you have shared your account details, the Support team will be unable to restore your items. The individual responsible for the loss of these items will be subject to the Celtic Heroes Disciplinary Procedure.

Regarding clan banks:

Sharing accounts is against the rules. This is in place to prevent 1 user from stealing all of the items on an account.

If you share accounts, and you lose your items, Support will not be able to restore your items.

The person who has stolen the items will be subject to the Celtic Heroes Disciplinary Procedure, and their account may be disabled as a result.

I have to say, if you stick to that, most will be really happy.
What your saying is we can have clan banks with multiply access (very trusted players) if someone steals, and we lose everything and the thief gets a telling off.
If that is correct, then I am perfectly fine with that ruling.

Thanks

My concern is that what you are alluding to is not what the policy says.

The following has been added to the Unauthorised Account Access Policy:

If you lose items or gold because you have shared your account details, the Support team will be unable to restore your items. The individual responsible for the loss of these items will be subject to the Celtic Heroes Disciplinary Procedure.

But you have not changed

Repercussions for Compromising an Account

Players who have

• •Accessed an account which they themselves did not register, or
  •Revealed the username and password of their account,

will be subject to the Celtic Heroes Disciplinary Procedure, and as a result may have their account disabled.

The "Celtic Heroes Disciplinary Procedure" is specifically a three strikes and your disabled rule, so the act of revealing account info = disabling.

Might I suggest a change that I believe captures what we have been discussing.

• Repercussions for Compromising an Account
  Players who have revealed the username and password of their account no longer have any assurance of security and are ineligble for support on that account.
  Players who endevor to
  • •Aquire accesses to an account which they themselves did not register (via purchase, trade, phishing, hacking, etc)
    •Engage in trade, purchase or sale of any account regardless of who registered it.
  will be subject to the Celtic Heroes Disciplinary Procedure, and as a result may have their account disabled.

I'm not trying to be a jerk here but I work with governmental regulations every day. Words matter. Good communication is not that you can be understood, it is that you can't be misunderstood.

These are great, if only because they are so clear. How the are implemented is another matter. It is important that they are implemented. Nothing worse tha a bunch of policies like this that everyone can ignore, but OTM has a good record in this I think.

The clan banks are a big problem. If they are an exception to the policy creates a loophole that can be abused.

This need to be changed in the game mechanics, since currently the only way to manage shared clan inventory withiut nreaking policy is onerous. Mail may help this, but does not handle it.

On a lighter note... You could make slightly intimidating in game mods that could pop in to give the warnings so they were very dramatic and could not be missed in the scroll... Since the chat function is not the best.

Or warnings need to show up BOOM in the middle of your screen in such a way there is no chance of missing them... Big. Red. Center screen. Lasting more than few seconds.

You could even make it so the warning has to be clicked by the player if they want it to go away, like an invitation button, requiring that they confirm having received the warning, like certified mail in the US.

If you make the in game mods-enforcers, then occassionally you could have Boss fight events where the Mod functions as a defeatable boss with special drops, played by an actual OTM person. That would be great fun and gives a way for OTM to be in game that won't cause upset. Gives great feedback to OTM about what skills actually do what and how to create new bosses. Lol... The call would go out and everyone on the server would go to kill the Mod Boss. Probably crash your servers.