Re: Expansion Server Issues
#11They did help... by announcing at the top of this thread they're having issues and are sorting it out.
Lol yes that sums it up, go to sleep, check back in tomorrow cause today aint gonna happenThey did help... by announcing at the top of this thread they're having issues and are sorting it out.
Unfortunately we are unable to change the pop-up message at this time.Fine. Then make your in-app announcement reflect this problem.
As it is, the top-left corner info icon FINALLY says there are some issues, but it simply says to let you know of problems... For anyone without forums, that would imply sending an in-game support ticket with the issue.
That should be re-written.
Similarly, when one can't connect, the pop-up message makes it seam as if the problem is on OUR end. ie. it says to shut down the device, and if that doesn't work, try another wi-fi.
Again, the problem is obviously not on our end, so that message should be changed.
Your messages should reflect the fact that you have server problems, and that people should be patient (for days).
Please re-write so people without forum access/people who don't run to forums, can be aware.
Otherwise, you will have a legion of upset patrons who have been deleting and re-downloading in an ever-irritating cycle.
This is a foolish post.You'd think people who really want to get in, would actually go to the forums. They're here for a reason...
I haven't gotten the message to shut down my device due to not being able to connect or trying another wi-fi. I get to the loading server message from home screen then it pops up saying they're having issues.
If people really are hard pressed to know what's going on, they should check the website. If people can access the game there's no reason they can't access the forums and get info on whats going on. It's laziness that is killing society.
I understand, and thank you.Unfortunately we are unable to change the pop-up message at this time.
However, I have updated the server message to more accurately reflect the current situation.
Return to “General Discussion”
Users browsing this forum: No registered users and 44 guests