Celtic Heroes

Most important in writing support ticket is to be polite. Use words like Please, thank you, appreciate. If you rage in your support ticket using words like ***, stupid, etc, you will be ignored.

Most important in writing support ticket is to be polite. Use words like Please, thank you, appreciate. If you rage in your support ticket using words like ****, stupid, etc, you will be ignored.

Very good! I thought I had added that in but apparently not.

I also add a little personal touch for the OTM staff member that reads the ticket.
Something like:

" hi guys, I hope all is well and the weather is good up there" (I'm in England, there are north of me in Scotland) then I continue by saying "unfortunately I seemed to have made a mistake, I dropped.................)

But basically just try and phrase it like you are talking to a person, not a company.

And DEFINITELY, the P's & Q's like smelly added, there are so so many players/people that don't know what they are.

Another thing to add the support button IS used to report players. Many of the admin staff have said something along the lines of "Please do not name and shame on the forums, instead use the in game support tool to report the player"

Im sure you can find it said somewhere.

Another thing to add the support button IS used to report players. Many of the admin staff have said something along the lines of "Please do not name and shame on the forums, instead use the in game support tool to report the player"

Im sure you can find it said somewhere.

Maybe so, but since when do they ban anyone off a support ticket? Its simply a waste of time because they never ban anyone for that reason.

Another thing to add the support button IS used to report players. Many of the admin staff have said something along the lines of "Please do not name and shame on the forums, instead use the in game support tool to report the player"

Im sure you can find it said somewhere.

Maybe so, but since when do they ban anyone off a support ticket? Its simply a waste of time because they never ban anyone for that reason.

I'm pretty sure there are temp bans/reprimands dealt out in some cases. Less for scamming and more for improper character names, abuse/harassment of other players using racist or bigoted language, or botting. And it is BS this is unfair as OTM dosent have the 'other side' of the story. They have logs which can be reviewed and reveal all conversations, trades, even basic movement. This is what they use when considering action.

Another thing to add the support button IS used to report players. Many of the admin staff have said something along the lines of "Please do not name and shame on the forums, instead use the in game support tool to report the player"

Im sure you can find it said somewhere.

Maybe so, but since when do they ban anyone off a support ticket? Its simply a waste of time because they never ban anyone for that reason.

I'm pretty sure there are temp bans/reprimands dealt out in some cases. And it is BS this is unfair as OTM dosent have the 'other side' of the story. They have logs which can be reviewed and reveal all conversations, trades, even basic movement. This is what they use when considering action.

Maybe so, but do they take the time to review all of these off of one support ticket?

Maybe so, but since when do they ban anyone off a support ticket? Its simply a waste of time because they never ban anyone for that reason.

I'm pretty sure there are temp bans/reprimands dealt out in some cases. And it is BS this is unfair as OTM dosent have the 'other side' of the story. They have logs which can be reviewed and reveal all conversations, trades, even basic movement. This is what they use when considering action.

Maybe so, but do they take the time to review all of these off of one support ticket?

It depends what's on the ticket and how many players report it. I'm pretty darn sure that occasionally players do get Banned or warned over TOS violations. Note this isn't ksin a gladiator or messing with people lixing. It's stuff like continued racist comments or names of toons that are highly inappropriate (not just a little lol). Also its hard to tell with the delay from reporting to action but I'm pretty sure I've seen a temp ban for botting.

A Morrigan player was banned about a year ago
for significant TOS violations. I believe in that instance it was likely multiple reports from multiple players over an extended period of time including ingame support tickets as well as emails and possibly forum reporting.

Another thing to add the support button IS used to report players. Many of the admin staff have said something along the lines of "Please do not name and shame on the forums, instead use the in game support tool to report the player"

Im sure you can find it said somewhere.

Maybe so, but since when do they ban anyone off a support ticket? Its simply a waste of time because they never ban anyone for that reason.

I'm pretty sure there are temp bans/reprimands dealt out in some cases. And it is BS this is unfair as OTM dosent have the 'other side' of the story. They have logs which can be reviewed and reveal all conversations, trades, even basic movement. This is what they use when considering action.

Maybe so, but do they take the time to review all of these off of one support ticket?[/quote]


if this is true, this is a MAJOR flaw in OTM for failure to monitor their product.
they ABSOLUTELY should "take the time" to review each and every support ticket. I've spent hundreds of dollars on this game, the least they could do is look into my occasional support ticket when i'm getting harassed by a player.
unfortunately, it appears that they don't, and they seem to worry more about "naming and shaming" on forums than they do about dealing with scammers and spammers in game. i have no idea of the reality behind the scenes, but it seems like nothing is ever done.