Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: IP banning...

#12
We can't ip ban due to apples rules of not tracking ips, we do however ban devices if a warning is not enough.

Usually, if there is evidence of a 'scammer' acting once - a warning is given and their character used for scamming is deleted if needed (i.e the 'fake' level 1's).
If there is evidence of this happened over multiple accounts with multiple characters and multiple attempts to scam other players, then we usually disable the account(s) and any device(s) attached to these account(s).

As you mentioned though, this process can be very long, people can slip under the radar and this is why we need players to report players.
You dont need players to report scammers. You dont even look at 90% of the tickets alone
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Re: IP banning...

#13
We can't ip ban due to apples rules of not tracking ips, we do however ban devices if a warning is not enough.

Usually, if there is evidence of a 'scammer' acting once - a warning is given and their character used for scamming is deleted if needed (i.e the 'fake' level 1's).
If there is evidence of this happened over multiple accounts with multiple characters and multiple attempts to scam other players, then we usually disable the account(s) and any device(s) attached to these account(s).

As you mentioned though, this process can be very long, people can slip under the radar and this is why we need players to report players.
You dont need players to report scammers. You dont even look at 90% of the tickets alone
Yes they do look at tickets.
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Re: IP banning...

#14
We can't ip ban due to apples rules of not tracking ips, we do however ban devices if a warning is not enough.

Usually, if there is evidence of a 'scammer' acting once - a warning is given and their character used for scamming is deleted if needed (i.e the 'fake' level 1's).
If there is evidence of this happened over multiple accounts with multiple characters and multiple attempts to scam other players, then we usually disable the account(s) and any device(s) attached to these account(s).

As you mentioned though, this process can be very long, people can slip under the radar and this is why we need players to report players.
You dont need players to report scammers. You dont even look at 90% of the tickets alone
Yes they do look at tickets.
Did i say they dont look at tickets in general? I didnt. I said they dont look at the majority of their tickets, let alone respond
https://streamable.com/4gxgz

Re: IP banning...

#15
As a team, we do look at all tickets that are sent into us, but we do not respond to all of them though we do try and to reply to the majority of them.

Players reporting scamming does help us. All reports are looked into and looking into issues such as scamming/account sharing ect can be complicated and take a little time before action is seen.
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Re: IP banning...

#16
It's to a point where we all just got to say, "I'm not lending you jack ish". You earned or bought it don't lend. I know some of us try to be nice to 'lend' to a friend. Perhaps lend to a person they thought was a friend as well.

Glad the one guy lucked out got staff back. Sorry for the others who don't get items back.
Apple needs to get it together with rules of not tracking.
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Re: IP banning...

#17
It's to a point where we all just got to say, "I'm not lending you jack ish". You earned or bought it don't lend. I know some of us try to be nice to 'lend' to a friend. Perhaps lend to a person they thought was a friend as well.

Glad the one guy lucked out got staff back. Sorry for the others who don't get items back.
Apple needs to get it together with rules of not tracking.
Its just the complications that are derived from privacy and such . "Tracking" is a word i know for sure people in the U.S. do not enjoy hearing..
Pdizz
Warrior
Morrigan
Clan Avalon

Re: IP banning...

#18
It's to a point where we all just got to say, "I'm not lending you jack ish". You earned or bought it don't lend. I know some of us try to be nice to 'lend' to a friend. Perhaps lend to a person they thought was a friend as well.

Glad the one guy lucked out got staff back. Sorry for the others who don't get items back.
Apple needs to get it together with rules of not tracking.
Its just the complications that are derived from privacy and such . "Tracking" is a word i know for sure people in the U.S. do not enjoy hearing..
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