I don't think players got upset because the reset got cancelled.My 2nd point is OTM can make resets but no idea why people stop their lives for it and complain about say, a reset being canceled? 10/10 gaurentee a ton of players who are agreeing with those messages or the points being made dont understand anything about the work that goes behind running celtic heroes.
People got upset because OTM did not notify players that they were postponing the reset, until Muldar stepped in 2 hours later. It's not cool making people wait, especially for nothing.
Yeah their internet went down, but did U.K.'s cell network go down too? Someone besides Muldar (who had a day off) could've logged in and say reset is postponed. If this happened in our company, while it may not get someone fired, it definitely would've had a negative effect on someone's annual performance review.
I don't need to know what goes on behind running a game company, but I know that customer service and keeping your customers informed is important in any kind of business.