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Account creation

Posted: Thu Jan 02, 2020 10:54 pm
by Malik_own
Hey guys I have my lvl 208 mage that I connected with facebook and when I tried logging back on today it says this
Image

Please help me guys I played with it this morning but idk what happen pls help me thank you!!
And when I press ok it keeps loading and nothing happens :twisted:

Re: Account creation

Posted: Fri Jan 03, 2020 1:22 am
by Eragon123
You can always try restarting your phone, uninstalling/reinstalling the app, and/or clearing the cache (if on Android). If all else fails, send an email to [email protected] and they may be able to help figure out the issue.

It looks like it's trying to create a new account instead of logging into an existing one, so there may have been a weird issue somewhere that means it can't find your existing account - make sure you haven't messed with any FB settings related to app permissions.


Good luck!

Re: Account creation

Posted: Fri Jan 03, 2020 3:18 am
by Difinitus
Two possible issues:

You are attempting to log into an account with username/password combo and it's linked to Facebook: You need to log in using the Facebook Login option.

You are attempting to log into a banned account: You need to contact [email protected].

As such, account issues should be directed to our Support Team for further assistance. You can email them at [email protected] if you haven't already.