Server Rollback and compensation
Posted: Wed Dec 21, 2011 1:15 pm
Hi there, due to issues with the new server setup yesterday, players lost items and people were exploiting and duplicating while the servers were not working correctly.
Because of this we have had to roll back the servers to the same state as they were during yesterday's patch.
This means that everything will be the same as it was during yesterday's patch; items, quests and xp gained in the period between yesterday's patch and now will no longer be there. On the positive side it will also mean that items lost due to server issues will be restored, and duplicated items and gold will no longer be in the game.
Please note all platinum purchases were stored safely so nobody will lose out on any platinum they bought.
I realise it is not fun for players to lose their progress from yesterday, I am really very sorry about it.
I propose as a small token to say sorry we credit every account affected with 50 platinum. Also each player will get an extra platinum bonus on top of this of 10% of their lifetime platinum spent on the game.
I know that a lot of players will be disappointed about the rollback but I hope this will at least show that we are geniunely sorry about it.
Thanks!
Because of this we have had to roll back the servers to the same state as they were during yesterday's patch.
This means that everything will be the same as it was during yesterday's patch; items, quests and xp gained in the period between yesterday's patch and now will no longer be there. On the positive side it will also mean that items lost due to server issues will be restored, and duplicated items and gold will no longer be in the game.
Please note all platinum purchases were stored safely so nobody will lose out on any platinum they bought.
I realise it is not fun for players to lose their progress from yesterday, I am really very sorry about it.
I propose as a small token to say sorry we credit every account affected with 50 platinum. Also each player will get an extra platinum bonus on top of this of 10% of their lifetime platinum spent on the game.
I know that a lot of players will be disappointed about the rollback but I hope this will at least show that we are geniunely sorry about it.
Thanks!