Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Free install not working

#1
Plat offers!! Awesome!
Watched a video, 2min later i got message '1 plat added'
Then i decided to try and install&play a app for a few then logged back ito CH and wait 5min..nothings added?
Anyone else experiencing this?
Lv152 warrior ToFat4Fun
Lv182 DUTCHWIZARD LUGH
(And some alts)
Image

Re: Free install not working

#6
To contact NativeX support, scroll to the bottom of the offer wall and tap "Need help?".

This will generate an e-mail which you can send to NativeX. Do not delete any of the information that is automatically generated, and add your issue to the bottom of this information.

There's more information (including pictures) in the link I posted previously.

We cannot offer any assistance with these offers as they are not provided by us, but rather by NativeX.
Terms of Service, Policies and Procedures: http://celtic-heroes.com/support/

Re: Free install not working

#8
* update *
4 hours later - 'pending' appeared in history, even the video :/
Hi there, you need to press the help button by scrolling to the bottom of the offer wall and tapping "Need help?".

Note: we don't get anything from nativeX if the offer doesn't complete and you don't get plat.

So it's in all our interests for them to sort out this issue.

Please use the help button and let's get nativeX to sort out these issues.

Thanks

Re: Free install not working

#9
Plat offers!! Awesome!
Watched a video, 2min later i got message '1 plat added'
Then i decided to try and install&play a app for a few then logged back ito CH and wait 5min..nothings added?
Anyone else experiencing this?
Same happening with me. I got ipod 5 downloaded 3 aps went on em all and no plat given and in history says pending
Jakes Aura
206 - Rogue
Retired and came back - Playing this magnificent game for fun

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