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Free install not working
Posted: Thu Aug 29, 2013 3:37 pm
by ToFat4Fun
Plat offers!! Awesome!
Watched a video, 2min later i got message '1 plat added'
Then i decided to try and install&play a app for a few then logged back ito CH and wait 5min..nothings added?
Anyone else experiencing this?
Re: Free install not working
Posted: Thu Aug 29, 2013 3:46 pm
by CommunityBot
What device are you using?
Also, if you have any issues with the free Platinum offers please contact NativeX support by scrolling to the bottom of the offer wall and tapping "Need help?".
More information on how to contact NativeX can be found here:
http://www.celtic-heroes.com/support/su ... um-offers/
Re: Free install not working
Posted: Thu Aug 29, 2013 3:49 pm
by ToFat4Fun
4s running latest version. Wonder how long it takes for getting plat:)
Re: Free install not working
Posted: Thu Aug 29, 2013 3:51 pm
by CommunityBot
I included the wrong link in my previous post, it's now been updated with the correct link.
Re: Free install not working
Posted: Thu Aug 29, 2013 3:53 pm
by Evasive
Same problems for me was having a look at new offers did one download a game and run and didnt give me anything, the watching video one worked though. I'm using Ipad2 16GB
Re: Free install not working
Posted: Thu Aug 29, 2013 4:19 pm
by CommunityBot
To contact NativeX support, scroll to the bottom of the offer wall and tap "Need help?".
This will generate an e-mail which you can send to NativeX. Do not delete any of the information that is automatically generated, and add your issue to the bottom of this information.
There's more information (including pictures) in the link I posted previously.
We cannot offer any assistance with these offers as they are not provided by us, but rather by NativeX.
Re: Free install not working
Posted: Thu Aug 29, 2013 7:07 pm
by ToFat4Fun
* update *
4 hours later - 'pending' appeared in history, even the video :/
Re: Free install not working
Posted: Thu Aug 29, 2013 7:55 pm
by admin
* update *
4 hours later - 'pending' appeared in history, even the video :/
Hi there, you need to press the help button by scrolling to the bottom of the offer wall and tapping "Need help?".
Note: we don't get anything from nativeX if the offer doesn't complete and you don't get plat.
So it's in all our interests for them to sort out this issue.
Please use the help button and let's get nativeX to sort out these issues.
Thanks
Re: Free install not working
Posted: Thu Aug 29, 2013 8:55 pm
by JakesAura
Plat offers!! Awesome!
Watched a video, 2min later i got message '1 plat added'
Then i decided to try and install&play a app for a few then logged back ito CH and wait 5min..nothings added?
Anyone else experiencing this?
Same happening with me. I got ipod 5 downloaded 3 aps went on em all and no plat given and in history says pending
Re: Free install not working
Posted: Thu Aug 29, 2013 9:18 pm
by GraybeardHalt
Well some of the apps require you to finish the first level, finish the tutorial, etc.