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Need lost character

Posted: Thu Apr 09, 2015 9:43 pm
by Poopycheese
I used to play this game very actively but then their was an update and when trying to sign in I deleted my main account Mage and lost him... So I quit for many months but now I come back to play again and I want the level 120ish back rather than starting over. Who should I talk to?

Re: Need lost character

Posted: Thu Apr 09, 2015 9:56 pm
by Bitey
Email [email protected] about the deleted character. They will email you back asking you questions about the account to prove that you own it. Some of the questions might be: what was the name of the character, what world, what was the account name, what other characters are on the account, what platinum items did you purchase with the character, and what items did you have in inventory. Try to answer their questions as best you can. If it's been a long time, there's no guarantee they can get it back. But they are wizards over at OTM, so there's a chance they might be able to. Good luck!

Edit: Also be patient about it. Only send one email. If you don't hear back from them right away, don't fret. They have a backlog of requests to work through but they will get to you eventually!

Re: Need lost character

Posted: Thu Apr 09, 2015 10:17 pm
by Poopycheese
Thank you any idea how long this will take for a reply?

Re: Need lost character

Posted: Thu Apr 09, 2015 10:55 pm
by PixelRage
Thank you any idea how long this will take for a reply?
1 day to 1 week

Re: Need lost character

Posted: Thu Apr 09, 2015 11:15 pm
by Liviticus
Email [email protected] about the deleted character. They will email you back asking you questions about the account to prove that you own it. Some of the questions might be: what was the name of the character, what world, what was the account name, what other characters are on the account, what platinum items did you purchase with the character, and what items did you have in inventory.
This is correct. I went through the same process when I was new. Good luck! :D