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Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 11:11 am
by Muldar
Hey Heroes,
Android servers will be down in 45 minutes for the release of Celtic Heroes: Under The Hammer Update!
This will require a client update so keep an eye on the Google Play Store (Client make take some time to propagate to all territories)
Time to finish up your bounties, bosses and quests!
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 11:25 am
by Joker
When is the hammer update for ios?
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 11:28 am
by Muldar
When is the hammer update for ios?
Should be next week.
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 2:52 pm
by Muldar
Hey Heroes,
We are going to briefly turn off the Auction House, don't worry, your auctions will still be there when it is re enabled.
The team are currently looking into all reports of missing items, turning off the Auction House is to ensure that it is not increasing the problem.
(Auction House should be in safe mode overnight)
Please submit an in-game Support Ticket with the full name of any missing items and the team will check your character item history logs.
Our logging system has a record of all items and when they were gained, Support will investigate submitted player tickets to ensure missing items are returned.
I will update the thread regarding restarts and downtime asap.
Thanks you for your patience.
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 3:55 pm
by Muldar
Hey Heroes,
Going to do a quick Balor restart in 10 minutes, should be a short downtime.
Server warning being sent out now.
Thanks
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 4:14 pm
by Zarfus
Hey Heroes,
Going to do a quick Balor restart in 10 minutes, should be a short downtime.
Server warning being sent out now.
Thanks
Did we break the game? Lol
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 4:20 pm
by Muldar
Hey Heroes,
Going to do a quick Balor restart in 10 minutes, should be a short downtime.
Server warning being sent out now.
Thanks
Did we break the game? Lol
Haha no should be fine, few reports of missing items so we want to ensure everything is working correctly.
Balor gets some extra logging added for the Programming Teams investigation.
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 6:23 pm
by Zenaku
Waiting for my new charms back.....
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 6:31 pm
by Zyz
Muldar any word on the barber shop issue? There are several on fingal that had this issue
Re: Server Restart - Under The Hammer Update - Android
Posted: Thu Mar 16, 2017 7:16 pm
by Muldar
Waiting for my new charms back.....
Support have a listing of character IDs and items missing, items will be sent tomorrow.
Muldar any word on the barber shop issue? There are several on fingal that had this issue
Programming believe they have found the issue.
Please ensure anyone affected submits a ticket.
Thanks