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Admin please help!
Posted: Wed Jul 26, 2017 3:53 am
by Hercules62625
I didn't change my username on Android account and can't use my main account with the same username and can't find a way to change the username. Is there a way to solve this issue?
Re: Admin please help!
Posted: Wed Jul 26, 2017 4:57 am
by admin
Hi please contact support by emailing
[email protected] or pm milder and they will help to resolve this. No account or player data has been deleted.
Re: Admin please help!
Posted: Wed Jul 26, 2017 5:01 am
by Deadstrike
Hi please contact support by emailing
[email protected] or pm milder and they will help to resolve this. No account or player data has been deleted.
Milder
Re: Admin please help!
Posted: Wed Jul 26, 2017 5:30 am
by admin
Oops sorry, 'Muldar'
Re: Admin please help!
Posted: Wed Jul 26, 2017 5:33 am
by Hercules62625
How long is estimated response time on email? I emailed the one provided.
Re: Admin please help!
Posted: Wed Jul 26, 2017 7:34 am
by DarkFlame
I did change my username and password but the new username doesnt work either. Can this also be solved by sending a mail to
[email protected]?
Re: Admin please help!
Posted: Wed Jul 26, 2017 7:53 am
by Dream
Hey I have I the exact same problem as above btw new to the forums. admin do I just message support how can we pm Mudur ?
Mudur I am missing my ios account I have my Android account both had the same username and password intil last week in game ask me to change the password then when I see the ios severs working today after the cross platform update I had 2 on epona now gone these characters wer'e all made on the same account could I get a insight on how I can obtain those characters back?
Re: Admin please help!
Posted: Wed Jul 26, 2017 9:44 am
by Muldar
For anyone having issues accessing their account please contact us at
[email protected] with the following details and we shall assist in account recovery:
- Username for account -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
Re: Admin please help!
Posted: Wed Jul 26, 2017 12:00 pm
by Zizzou
How long is estimated response time on email? I emailed the one provided.
7-14 days, or never.
Re: Admin please help!
Posted: Wed Jul 26, 2017 12:17 pm
by Legislative
i already emailed.. why cant we have the option to change it on our own.
i kind of belive Support doesnt trust me im myself lol... i hope they do. i got vids to make n bosses to slay xD,
cheers