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Mount Dropped

Posted: Tue Nov 28, 2017 7:44 pm
by Layla
Muldar I dropped my horse mount by accident, I am a lv 182 ranger. Please can I have it back thank you

Re: Mount Dropped

Posted: Tue Nov 28, 2017 7:54 pm
by Wardon-CH
Muldar I dropped my horse mount by accident, I am a lv 182 ranger. Please can I have it back thank you
Send a in-game ticket from the toon you dropped it with and give the name of the item you dropped. Support usually takes a few days to deal with situations like this—in my experience.

Re: Mount Dropped

Posted: Tue Nov 28, 2017 10:54 pm
by Muldar
Just a heads up for anyone thinking of posting similar threads in the future, for any support inquiries we require a name and world to investigate further.

For general item drop assistance it is best to submit an in-game Support Ticket, my workload is rather large so while I try to reply to PMs within 24 hours it can take longer.

Re: Mount Dropped

Posted: Wed Nov 29, 2017 9:53 am
by Everything
One thing I love about OTM is that they take the time to check if the item really was dropped, because everyone does sometimes make mistakes like that, and then gets it back.

Keep up the good work OTM, can't wait to get back into the game.

Re: Mount Dropped

Posted: Wed Nov 29, 2017 5:41 pm
by Bitey
Just a heads up for anyone thinking of posting similar threads in the future, for any support inquiries we require a name and world to investigate further.

For general item drop assistance it is best to submit an in-game Support Ticket, my workload is rather large so while I try to reply to PMs within 24 hours it can take longer.
As a future improvement, do you think the programming team could put in a field for character name, and world in the form ? Right now it's just subject and body, so people might think that the character name and world would be scraped from their login.

Re: Mount Dropped

Posted: Wed Nov 29, 2017 6:06 pm
by Xanadu
One thing I love about OTM is that they take the time to check if the item really was dropped, because everyone does sometimes make mistakes like that, and then gets it back.

Keep up the good work OTM, can't wait to get back into the game.

So dropping six eggs won't work, eh? ;)

Re: Mount Dropped

Posted: Wed Nov 29, 2017 6:12 pm
by Bitey
One thing I love about OTM is that they take the time to check if the item really was dropped, because everyone does sometimes make mistakes like that, and then gets it back.

Keep up the good work OTM, can't wait to get back into the game.

So dropping six eggs won't work, eh? ;)
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Re: Mount Dropped

Posted: Thu Nov 30, 2017 11:16 am
by Muldar
One thing I love about OTM is that they take the time to check if the item really was dropped, because everyone does sometimes make mistakes like that, and then gets it back.

Keep up the good work OTM, can't wait to get back into the game.

So dropping six eggs won't work, eh? ;)
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