The Support Team investigates every single report that they receive with regards to abusive language, and takes whatever action is necessary. This ranges from a simple warning to an immediate disabling of an account, depending on the severity of the incident.
We are looking into ways of making the support procedure, and the way reprimands are handed out, more transparent, but for now we ask that players first block any abusive players (which will prevent them from sending you messages) and then report them to the Support Team.
We do take the issue of abusive and inappropriate language seriously, but we require the assistance of the players to combat this.
Re: Reporting a player
#31Terms of Service, Policies and Procedures: http://celtic-heroes.com/support/