I am not able to pm yet as I only joined the forum a few weeks ago.There is currently a delay on all Support Tickets due to the backlog received over the Winter Break.Well, it's been 3 weeks and I have yet to receive ANY reply whatsoever from support. What a joke, I have begun to see other stuff that disappeared as well. Total in items is really starting to get up there and support couldn't care less apparently. Kind of disappointed, I've spent countless hours on this game and put in more than my share into plat, then this is how support tries to help people.
The team are now working through all tickets but for this case could you PM me your details and I will look into it further.
Thanks
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However, I had sent you an email a while ago. I can send another if need be.