Celtic Heroes

Bump

Bump

Burp. I mean bump.

Please do not 'bump' topics without adding anything which is relevant to the discussion.

The issue raised has already been addressed earlier in this topic.

Please do not 'bump' topics without adding anything which is relevant to the discussion.

The issue raised has already been addressed earlier in this topic.

It has. But the rest of the community has raised the banner for this post. In Support you guys deal with people who lose their account every week, or who drop their meteoric items, or who do player error logistics and you swoop in and help fix them.

And we all appreciate that. But this, although it's definately unconventional, is another case of /headsmack player error. It's well within the bounds of support tools, and you gain little by holding to yer guns that it's against policy...or yer not able.. Because we all know you are able, and the policy if it prevents this, kinda sucks.

Without doubt, you don't want a slew of people coming to you with a list like "Mommy!!!! Who did I trade this to?!?!?" and I can understand not wanting to open that kinda box... But this guy has heavily supported the game, the company and the system. He has been out-spoken in his support, and he made a stupid mental error and he forgot who he traded to...

Can't you just bend the policy and say "Damn D0nk0, you freaking moron you traded it to "this person" & "that person" and please never make this mistake again because we aren't your personal freaking Siri."

I feel like people, leaders, from many servers are trying to say... yes...you may be correct in your adhesion to OTM support guidelines but isn't better to just do what's right? This is a trade log request of a specific time/date and can be done.

Please help this guy, because it's simply the right thing to do. Not not help him because its a round peg in the square hole's of Support Doctrine.

Please do not 'bump' topics without adding anything which is relevant to the discussion.

The issue raised has already been addressed earlier in this topic.

Unfortunately, community, this issue was not addressed properly!

There have been a lot of suggestions made as to perfectly appropriate things that can be done (even ones that have been done in the past) they have obviously not been read otherwise you would have commented on them.

If you want to be good and proper, why not move it to feedback and suggestions? There is a lot of feedback and many suggestions given by other community members.
Why not let them speak more and debate it?

You have always said that you can check the chat and trade logs, if you did so then you would see that my trades were perfectly legit and in no way scams.

On a personal note, I will give thanks to the players that both know me and don't know me for "having my back" and keeping this alive for me.

Feedback from any Dev is welcomed.

Regards


Donko

I'm really sorry, but there isn't anything more I can do.

The job of the Support Team is to support players with certain issues, such as returning a dropped item or restoring a deleted character. They are not responsible for informing players who they have traded items to.

I understand that this is frustrating, and may go against traditional wisdom, but the Support Team has to operate within a set of guidelines. One of those guidelines is that they do not inform players of the details of trades. This goes both for the person who has traded the item, and the player who has received an item.

Again, I am sorry that there isn't anything I can do about this, but those are the guidelines that we have to stick to.

I'm really sorry, but there isn't anything more I can do.

The job of the Support Team is to support players with certain issues, such as returning a dropped item or restoring a deleted character. They are not responsible for informing players who they have traded items to.

I understand that this is frustrating, and may go against traditional wisdom, but the Support Team has to operate within a set of guidelines. One of those guidelines is that they do not inform players of the details of trades. This goes both for the person who has traded the item, and the player who has received an item.

Again, I am sorry that there isn't anything I can do about this, but those are the guidelines that we have to stick to.

Have fun with those guidelines than, and I hope the guidelines fund your game because I'm not paying another dime to this game after reading that.

My friend wasted $100.00 on this game too and you can't even tell him who his item went to? Really? He paid $100.00 to support this game!


I've wasted well over $150.00 playing Celtic Heroes, but I assure you that I'm not buying platinum until you set your priorities straight.

I'm really sorry, but there isn't anything more I can do.

The job of the Support Team is to support players with certain issues, such as returning a dropped item or restoring a deleted character. They are not responsible for informing players who they have traded items to.

I understand that this is frustrating, and may go against traditional wisdom, but the Support Team has to operate within a set of guidelines. One of those guidelines is that they do not inform players of the details of trades. This goes both for the person who has traded the item, and the player who has received an item.

Again, I am sorry that there isn't anything I can do about this, but those are the guidelines that we have to stick to.

Just found something interesting for you guys.

http://www.onethumbmobile.com/celticher ... 41&start=0

And yes I have just read all of it.

May I point out one section of it:

Although we cannot return traded items and gold, if you inform us via the in-game Support Tool that you may have been the victim of a scam we will investigate the individual in question, and may issue a warning to that player to return your items to you.

The scam here is not returning my loaned items, I assume that is a scamming offense.

It does make interesting reading.

I will not be going into detail about the amount of plat I have bought (unless I feel it necessary), enough to say it is a nice amount for OTM to make a living out of.

I'm really sorry, but there isn't anything more I can do.

The job of the Support Team is to support players with certain issues, such as returning a dropped item or restoring a deleted character. They are not responsible for informing players who they have traded items to.

I understand that this is frustrating, and may go against traditional wisdom, but the Support Team has to operate within a set of guidelines. One of those guidelines is that they do not inform players of the details of trades. This goes both for the person who has traded the item, and the player who has received an item.

Again, I am sorry that there isn't anything I can do about this, but those are the guidelines that we have to stick to.

Just found something interesting for you guys.

http://www.onethumbmobile.com/celticher ... 41&start=0

And yes I have just read all of it.

May I point out one section of it:

Although we cannot return traded items and gold, if you inform us via the in-game Support Tool that you may have been the victim of a scam we will investigate the individual in question, and may issue a warning to that player to return your items to you.

The scam here is not returning my loaned items, I assume that is a scamming offense.

It does make interesting reading.

I will not be going into detail about the amount of plat I have bought (unless I feel it necessary), enough to say it is a nice amount for OTM to make a living out of.

I don't mind, as a matter of fact I was about to buy another 4k plat, but seeing this and the fact that they wouldnt fulfil a simple request I asked for has pushed it.