Celtic Heroes

I don't mind, as a matter of fact I was about to buy another 4k plat, but seeing this and the fact that they wouldnt fulfil a simple request I asked for has pushed it.

As a little example, I decided to make a rogue on a second server, to get him up to level 85 (I have enough plat to hit 100) I have invested more than your total spend so far.

I don't want to make this issue about plat spenders should get more help or anything like that, I just want a proper response from the team.

I have just pointed out that their own policy says that they will contact the person in game etc etc etc.

The Trade and Scamming Issues article defines a scam in this way:

Scamming is the act of gaining items or gold from another player through confusion, fraud, or the use of wrong information. That is, scamming is the use of any form of deception to gain items or gold at the expense of another player.

At the start of this topic you said that you loaned out your items to a couple of other players.

These players did not gain the items through confusion, fraud, or the use of wrong information, nor did they use any deception to gain the items. Hence this is not a situation which involves a scam.

The section of the article that you refer to states that the Support Team "may issue a warning". This does not mean that they will issue a warning, only that they may if they deem that course of action to be necessary.

Again, I am sorry that there is nothing more that can be done, but the Support Team cannot inform players of the details of trades.

I will allow your players to post on your replay before I do, I'm sure some of them will be interested in that response.

I might however just post my reply anyway.

People on his server aren't being respectable however. He knows he lent 2 charms, they weren't scammed. But the agreement was a lending. It's true that "All Trades are Final" he can't ask for the company to force anyone to give them back. But knowing who is now boldface lying to him is a security issue for him personally. Someone in his midst, quite possibly one of his good mates, clan mates etc has an item that he can't remember giving them. And is being untrustworthy about it.

It isn't a scam in how it was orchestrated, but it most definately is a scam on levels of integrity and accountability. Someone is lying to him, quite close to him and he just wants to know who. i personally think you guys should just charge him plat or something, throw in a button for riddiculous support quests and charge like 200 plat. And then people could request stuff, unconventional stuff... but actually pay ya for the request. If it's riddiculous. In addition people who drop their meteoric more than 1x or lose their password more than 2x, you guys could legitimately make serious money on "large service items" similar to how an air-line charges for oversized bags.

Think about it, because this could be a real way to make more money and to induce the community to realize, sure you make a stupid error you get a freebie from support, but if you keep doing it, there is a price to pay for that level of inaccountability and moronics. Donk is a guy who would happily pay to get this info... I think you guys are kinda passing on an untapped fiscal resource: player moronics.

Long post sorry, but It's my birthday, come on Support/Community/Admin/Design do the right thing!!!

First, I must point out that this whole episode happened before you had in place any trade or scam policies.
There was never any talk about no loans to other player, no way of not talking to them in game etc etc.
So I feel that your policies of now don't completely apply to my situation.

Second, I have said that I was not scammed in your terms, but I was in a round about way scammed where as no one is owning up to the fact that the only technically borrowed my items.
If you look at the chat logs from 1 minute before these items were loaned, i will have stated that they are to help them out in the OW, until I need them back.

Third, I have since rebought the missing items from anouther player, he was changing servers so I offered him 650k gold for his equipment, that ended up costing me just over 6000 plat in real life money (anyone know what that equates to in cash???)

Fourth, as teaweasle pointed out so eloquently, there is someone, or some people on our server and possible in our clan that are dishonest, I may be helping them out on a daily basis after they have knowingly stolen from me! If I knew them, they would be kicked straight from our clan.

Lastly, how do I not know that the player I helped move server with my own cash, wasn't one of the people who had my items? That would be very unfortunate if it was, btw OTM, how would you feel if you spent a significant amount of money to buy lux items, only to have to pay that same person you leant them to more cash to get them back?

Again, I have no issues if they are not given back as it was my decision to trust them, but the least you could do would be allow me a little help in recovering them for myself and weeding out in trustworthy players, like you say you don't want in this game.

Thanks you


Donko

I am sorry but this is a tad asanine. My opinion of this is OTM is supporting scammers. You never see scammers actually get banned or anything negative happen to them, hell they won't even give a name when they are perfectly able to. It is too bad your policy isn't to apply common sense or this would have an easy solution.

Scamming is the act of gaining items or gold from another player through confusion

I am pretty sure donko is confused, I know I am.

That is, scamming is the use of any form of deception to gain items or gold at the expense of another player.

Define deception? Wouldn't it be deciving to ask someone to borrow an item with no intent on returning said item? Are you guys just trying to catch Donko onna technicality so you don't feel the need to help him?

Yo Donko

To Devs.....please give us HISTORY of TRANSACTION BUTTON !!! Cause in any real life transaction where you spend any real life money ( in which Donko has ) you have receipts

Buy / loan / sell / lend......I still get a transaction receipt in my history under one of these conditions

Every Transaction that a player makes should be saved in our history

Cause This system does is lacking in support

Easily applied and implemented aswell ( would also reduce your support tickets )

Yo Donko

To Devs.....please give us HISTORY of TRANSACTION BUTTON !!! Cause in any real life transaction where you spend any real life money ( in which Donko has ) you have receipts

Buy / loan / sell / lend......I still get a transaction receipt in my history under one of these conditions

Every Transaction that a player makes should be saved in our history

Cause This system does is lacking in support

Easily applied and implemented aswell ( would also reduce your support tickets )

Good point laws, thanks

I was in South Africa on holiday last year, my apple was cleaned and maxed out, i then got a phone call from my bank in the UK asking If I paid x, I y and z a certain amount of money. I had not
Although it was partially my fault the bank refunded me because I had in essence been scammed when paying for petrol on my rental car.
I also get monthly statements detailing every transaction in and out of each of my accounts.

Also as laws points out you would probably save on support costs.

Thanks

I am sorry but this is a tad asanine. My opinion of this is OTM is supporting scammers. You never see scammers actually get banned or anything negative happen to them, hell they won't even give a name when they are perfectly able to. It is too bad your policy isn't to apply common sense or this would have an easy solution.

Scamming is the act of gaining items or gold from another player through confusion

I am pretty sure donko is confused, I know I am.

That is, scamming is the use of any form of deception to gain items or gold at the expense of another player.

Define deception? Wouldn't it be deciving to ask someone to borrow an item with no intent on returning said item? Are you guys just trying to catch Donko onna technicality so you don't feel the need to help him?

Well guffy i have been asking and figthing scammer since well forever and the system benefits the scammers. And. We the heavy purcharser of platinum still support it i lost 2million gold recently ($400) platinum converter to gold i did made a post asking to this player to get ban because he sold his accounts and violate ToU all items frozen my lost his lost.

I can understand Donko frustration because the probability of those items to be hold inactive players is high and creates insecurity in the game because he doesnt know if his best pal is holding his items. to loan or trade items to player you are suppose to trust . But this is not new the policys and guidelines OTM always has protect the scammers you know why because they have put. Thousands of dollars in the game too.

Well we know why this is called the 'Ask for help' section and not the 'Receive Help Section'..