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Didn’t receive platinum

Posted: Thu May 09, 2019 2:42 pm
by Dreaded
Yesterday I bought 100$ worth of platinum then received a message server was unable to verify purchase but they still took the money out of my bank account and I tried using the ingame support but it’s telling me my password is wrong when I try to register my email so I sent them a message through their email so far with no reply back.

Re: Didn’t receive platinum

Posted: Thu May 09, 2019 8:10 pm
by Voldemort
Replies can take up to a couple of weeks :)

Re: Didn’t receive platinum

Posted: Fri May 10, 2019 2:02 am
by Dreaded
So they took my money now it could be weeks before I even hear anything? Almost like being robbed.

Re: Didn’t receive platinum

Posted: Fri May 10, 2019 2:52 am
by Difinitus
You sent an email to support yesterday, so you haven't exceeded our normal response time. I apologize that you haven't received a response as fast as you would like, but please be patient and they will assist you with registering your email and look into the missing platinum that you purchased.

Thanks! :)

Re: Didn’t receive platinum

Posted: Fri May 10, 2019 3:01 am
by Dreaded
As long as I either get my money returned or my platinum I’ll be fine. I have proof showing I purchased it and the money being taken from my bank account.