Celtic Heroes

I recently tried to log in, username:: [removed]
And I got account conflict? How do I fix this?
World Gwydion
player name 7i
Mage level 100

[moved to ask for help, removed username]

Please email [email protected]

I sent them an email last Tuesday and wondering what time they start working/ when will they respond?

Hello,

Our Support Team is working to respond to everyone's issue as quickly as possible. We apologize that the wait time is not what you were expecting, but we appreciate the continued patience and we will respond to your ticket soon.

Thank you.

Its been 15 days sense i could access my account with no help from support. Id like to keep playimg but im on the verge of giving up to be honest.


Avant 213 Mage (Solitare)
Gwydion

Hi, my name is sayed ive been playing this game for 8 years and recently one of my toons got banned until further notice for reasons i dont know. Ive been mailing appeals for over 2 months and they didnt reply with a single email, the toon may not be linked to my email or any eamil but i can easily proof its mine i atleast want to know what i did so i dont do it again.
Please help me and thank you

Dolce123 225 ranger
Dolce8gabbana 209 mage (banned toon)
Johnwick 200 rogue
World sulis