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Cant login

Posted: Fri Nov 29, 2019 5:14 pm
by Lord Kaloru
Cant login and glitchy character before not being able to login , character would drop off the server randomly and often and now i cant login at all my charcter/ account is lord kaloru

Re: Cant login

Posted: Mon Dec 09, 2019 4:08 pm
by 1hp
I also cant ever since they took away double plat I get charter I'd already exist or some bs support hasn't helped me at all threw email

Re: Cant login

Posted: Mon Dec 09, 2019 6:06 pm
by Eragon123
I also cant ever since they took away double plat I get charter I'd already exist or some bs support hasn't helped me at all threw email
You contacted [email protected], correct? It may take some time for them to get to your ticket due to the number of other people contacting them for various reasons, but they usually respond within a few days. Have you tried logging into a different account? Or uninstalling/reinstalling the app?

Re: Cant login

Posted: Mon Dec 09, 2019 7:18 pm
by 1hp
I also cant ever since they took away double plat I get charter I'd already exist or some bs support hasn't helped me at all threw email
You contacted [email protected], correct? It may take some time for them to get to your ticket due to the number of other people contacting them for various reasons, but they usually respond within a few days. Have you tried logging into a different account? Or uninstalling/reinstalling the app?
Ya I sent support an email about a week ago I havent heard anything back and yes I reinstalled app many times
If I log into my alt on normal log in it works fine