Celtic Heroes

Heyo, I sent a support ticket in game to request refund of my golden blade of ice (hatoyo, rhiannon) on both thursday, Saturday, and Sunday.

5 days has passed since I sent the first refund ticket,and I have recieved neither refund nor reply from support.

Maybe I please get a reply and preferably a refund?

It has now been a whole week since I sent first support ticket, and not a single reply from support


Really need refund, I bought gold blade of ice the day venom was introduced, but since patch had no in game announcement and I hadn't checked forums, I didn't know I coulda got venom dagger instead

Hi there,

The Support team is currently dealing with a very large number of requests, and as such it may take several days for them to respond to your issue.

However, please be assured that the team will deal with your request.

Haha, several days sounds a lot more accurate than the 'your message will be viewed in the next days, thank you for contacting us' blip (as its taken a week)

Anyways, in light of recent events, it's perfectly understandable that support is backed up. I'm just happy to know in not being completly ignored