Celtic Heroes

I notice a lot of times people will post here saying that they sent in a support ticket weeks ago and have not heard anything back, then community will post and say it was dealt with you just did not recieve a message.

I think it would be helpful to everyone if support was required to send a message in reply even if it is a generic automated control copied message just so we know our query went through and was recieved and looked at. Even something along the lines of, "Thank you for your support ticket, your issue is now handled".

This would be generic and easy to send out. This would also minimize people coming to forums an complaining and minimize people sending in multiple tickets thinkin their's wasn't handled.

Thanks for looking.

this should be in sugestions, but +1

How about a separate screen which logs our messages? It can show a table showing:

• Support ticket number
• Date/time sent
• Its progress (sent, received, in progress, complete)
• Any comments from the support team
• The ability to edit/delete it while still in 'sent' mode

We are looking at introducing some changes to the Support system to make it easier both for players and the Support team.

Automated messages (which are sent to your e-mail address) which state a ticket has been received is one of the ideas we had. Another was to introduce categories of Support requests, which would make it easier for the team to see exactly what a person's issue is at a glance, as if a ticket is titled 'help', 'admin', etc., it is very difficult for the Support team to know what the issue is.

I'd love to hear people's thoughts on this, and what else you think we could do to improve the Support submission system.

I notice a lot of times people will post here saying that they sent in a support ticket weeks ago and have not heard anything back, then community will post and say it was dealt with you just did not recieve a message.

I think it would be helpful to everyone if support was required to send a message in reply even if it is a generic automated control copied message just so we know our query went through and was recieved and looked at. Even something along the lines of, "Thank you for your support ticket, your issue is now handled".

This would be generic and easy to send out. This would also minimize people coming to forums an complaining and minimize people sending in multiple tickets thinkin their's wasn't handled.

Thanks for looking.

fabulous idea . +

I notice a lot of times people will post here saying that they sent in a support ticket weeks ago and have not heard anything back, then community will post and say it was dealt with you just did not recieve a message.

I think it would be helpful to everyone if support was required to send a message in reply even if it is a generic automated control copied message just so we know our query went through and was recieved and looked at. Even something along the lines of, "Thank you for your support ticket, your issue is now handled".

This would be generic and easy to send out. This would also minimize people coming to forums an complaining and minimize people sending in multiple tickets thinkin their's wasn't handled.

Thanks for looking.

fabulous idea . +

I saw +infinity.