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unable to reset my password as a request

Posted: Sun Sep 16, 2012 12:43 am
by Drako
Admin can you please help me with resetting my password?? ive tried on my own as a in-game support ticket but it is not reading my e-mail :/ please reply when you can. thanks!

Re: unable to reset my password as a request

Posted: Mon Sep 17, 2012 11:44 am
by CommunityBot
Have you registered an e-mail to your account? You need to have registered an e-mail address before you can use the Password Reset option.

More information on how to do this can be found here: http://www.onethumbmobile.com/celticher ... 69&t=11543

Re: unable to reset my password as a request

Posted: Mon Sep 17, 2012 10:30 pm
by Drako
i have tried to do that but the thing is i cannot remember my password at all. im askin if admin can reset it himself like before the update.

Re: unable to reset my password as a request

Posted: Tue Sep 18, 2012 2:31 am
by Michael
Admin I have the same problem I sent the New password reset to an old email that I have no idea of the password can you please help me I have spent over $600 in game and my highest lvl on account is lvl 100.

Re: unable to reset my password as a request

Posted: Tue Sep 18, 2012 10:49 am
by CommunityBot
Hi there,

The best thing to do would be to create a new account and character, and use that character to send a Support request to the team using the in-game tool.

More information on how to access the tool can be found here: http://www.onethumbmobile.com/celticher ... 69&t=11544

Please make sure to include all relevant information in your ticket so the Support team can easily help you.

Re: unable to reset my password as a request

Posted: Tue Sep 18, 2012 5:08 pm
by Drako
ok i will try to do that. thanks for the quick replies :) before no one responded for like a month. and is it ok if i do this on a seperate device??

Re: unable to reset my password as a request

Posted: Tue Sep 18, 2012 8:15 pm
by Michael
Ok I did that support is starting to help today :) thank you admin :)

Re: unable to reset my password as a request

Posted: Tue Sep 18, 2012 9:58 pm
by Michael
How long does it take for support to help me get back on my account?