Page 1 of 1

Deleted game but its still drawing money from my account?

Posted: Thu Oct 04, 2012 1:44 am
by Hestonofutah
I stopped playing and buying plat but its still charging money? I need help its bounced a lot I'm losing lots of money

Re: Deleted game but its still drawing money from my account

Posted: Thu Oct 04, 2012 1:48 am
by Mariner91
I stopped playing and buying plat but its still charging money? I need help its bounced a lot I'm losing lots of money
Call your credit apple company and have them put a hold on anything OTM related.

Re: Deleted game but its still drawing money from my account

Posted: Thu Oct 04, 2012 1:53 am
by Alphachicken
That sucks

Re: Deleted game but its still drawing money from my account

Posted: Thu Oct 04, 2012 10:43 am
by CommunityBot
Hi there,

Can you tell me the name and World of one of your characters, and I can check to see if any Platinum purchases have recently been made.

Re: Deleted game but its still drawing money from my account

Posted: Thu Oct 04, 2012 2:19 pm
by admin
Hi there, the game itself can't take money from you - the transaction is done with itunes which you need to confirm with your itunes password.

Please make sure you keep your itunes password safe, if you suspect someone else may be using your itunes password please change it asap to one that only you know about.

Re: Deleted game but its still drawing money from my account

Posted: Fri Oct 05, 2012 5:57 am
by D0nk0
Also with any purchases I make from apple, they only seem to send the receipts to me 2-4 days later, so it might only seem as though you are being charged but might not be in reality.

Re: Deleted game but its still drawing money from my account

Posted: Fri Oct 05, 2012 9:50 am
by CommunityBot
Also with any purchases I make from apple, they only seem to send the receipts to me 2-4 days later, so it might only seem as though you are being charged but might not be in reality.
This is true, I think Apple sends a receipt once a week and lumps all purchases from the week in one invoice (though I may be wrong on the time frame).

I think the reason for this is because if people are buying lots of 69p apps or single music tracks they would normally get spammed with lots of receipts, but this way they only get the one.

Re: Deleted game but its still drawing money from my account

Posted: Sun Oct 07, 2012 4:06 pm
by Hestonofutah
Ok but this has caused my parents to no longer play Celtic Heroes for a while.