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Lost everything!!!
Posted: Wed Nov 14, 2012 6:11 am
by Kitheresa
I did the iOS 6 update and it put my phone in recovery mode. I lost all data to games and etc. is there anyway I can get it back? I played all the time and haven't been able to due to this!! Please help ASAP!!!
Re: Lost everything!!!
Posted: Wed Nov 14, 2012 6:24 am
by Dersu
I'm not entirely sure what you mean or what your set-up is, but I can set your mind at ease about your in-game items and characters.
They are safe.
Everything related to the account (character, gold, plat, items etc. ) is stored on the servers at OTM.
If I understand your situation, the game has merely been deleted from your phone. Option one would be to plug into iTunes on your computer and re-install the game. Option two would be to re-download the game from the app store.
Once you do that, and log into your account, you will find that the only thing you have lost is time.
Re: Lost everything!!!
Posted: Wed Nov 14, 2012 6:29 am
by Kitheresa
Yeah, the update deleted everything. Ok so all of my account stuff is saved onto your servers is what I'm assuming and not to my phone correct?
Re: Lost everything!!!
Posted: Wed Nov 14, 2012 6:30 am
by Kitheresa
Oh and it has been a few months since I have logged on. You don't think admin has deleted my account due to lack of not playing?
Re: Lost everything!!!
Posted: Wed Nov 14, 2012 6:44 am
by Dersu
Not my servers, but OTM's, yes.
The only thing saved on your phone is the game itself. Everything else is on the servers. That is why you can log into your account from different devices.
The account will not have been deactivated. In fact, just this week I logged onto an account that I haven't used since April.
Like I say, you will just need to re-install the game onto your phone. Then enter your username and password. There will probably be a lot of patch files that need to be downloaded once you connect, so it may take a few minutes before you can actually get into the game, but I don't think you need to worry about anything on your character.
To set your mind further at ease, I will say that the game has been deleted from my iPod several times. (My son likes to hit buttons). I just restore it from iTunes and go about my merry business.
Re: Lost everything!!!
Posted: Wed Nov 14, 2012 6:50 am
by Kitheresa
Thank you so much. I played this game days straight for almost a full year. I would have died if I lost everything. Now I just need to get wifi, lol. Just so glad to know I have my characters and etc. I really appreciate you taking time to respond to my question. Have a great night/day
Re: Lost everything!!!
Posted: Wed Nov 14, 2012 6:58 am
by Dersu
No problem at all. I know it can be frustrating when you think something might have happened.
Remember also, that even if something is entirely botched when you log in, support can help you sort it out.
Thanks. You too.

Re: Lost everything!!!
Posted: Thu Nov 15, 2012 6:25 pm
by Pages
everything is on ur account
