Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: Can't purchase from itunes

#3
Weird. It kept saying my info was wrong but it was always right. After repeated attempts it seems they blocked me from purchasing before contacting support. Since support was closed, I just gave up. But around 4 hors later I tried again for kicks and it worked flawlessly!

Oh well I'm happy now :)
Nerfed Mage ~140
Why play a class where skills cost more than other classes for same damage?
Why play a class with no auto attack?
Why play a class with 1/3 the armor?
Why play a caster?

Copy this sig! :)

Wiki: http://www.wisdomunderground.com/wiki

Re: Can't purchase from itunes

#5
Weird. It kept saying my info was wrong but it was always right. After repeated attempts it seems they blocked me from purchasing before contacting support. Since support was closed, I just gave up. But around 4 hors later I tried again for kicks and it worked flawlessly!

Oh well I'm happy now :)
If only gand would listen grr!! It's probably from...
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Galactus: Level 100 Rogue
World: Taranis
Clan: Curiosity
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Re: Can't purchase from itunes

#6
Having same issue. I tried again hours later like you did and I'm still not having any luck.
Anyone know what can be done to resolve this?
My biggest question is since this issue is out of OTM and player control, will I still be able to receive double plat if I'm unable to sort the issue out until after the sale ends?
I assume it is being caused by rapid and repetitive plat purchases in a short period of time. I submitted a support ticket describing what happened as proof of when I was attempting to buy the plat during the sale.

Re: Can't purchase from itunes

#7
iTunes customer support has responded to my email inquiry and lifted the billing restriction that was caused by multiple iTunes purchases (all Celtic heroes purchases)
I am now able to buy the platinum as I was trying to do last night. However, the plat sale is now over. Is there anything that can be done to accommodate these extenuating circumstances?
If so, I will gladly submit my $100 dollar purchase of platinum and carry on.
If not, and I'm unable to receive double platinum for my purchase then I will simply opt to keep my $100 and forgo the benefit of platinum on that particular account that happened to be left out of the sale.

I'm in no particular hurry at this point seeing as how the sale has already ended. Please let me know if there is anything that can be done at your earliest convienance.

Re: Can't purchase from itunes

#8
iTunes customer support has responded to my email inquiry and lifted the billing restriction that was caused by multiple iTunes purchases (all Celtic heroes purchases)
I am now able to buy the platinum as I was trying to do last night. However, the plat sale is now over. Is there anything that can be done to accommodate these extenuating circumstances?
If so, I will gladly submit my $100 dollar purchase of platinum and carry on.
If not, and I'm unable to receive double platinum for my purchase then I will simply opt to keep my $100 and forgo the benefit of platinum on that particular account that happened to be left out of the sale.

I'm in no particular hurry at this point seeing as how the sale has already ended. Please let me know if there is anything that can be done at your earliest convienance.
The double plat sale is still on for another 14 hours or so.
D0nk0 Lvl143 warrior
D1nk1 lvl90 druid (retired)
D2nk2 lvl70 ranger (retired)
D3nk3 lvl128 druid (dual log)
D4nk4 Lvl142 ranger (tri log)
D6nk6 lvl80 mage (retired)

General of PRIME
Proud owner of 2 full darkflame sets

D5nk5 lvl85 rogue (arawn)

Re: Can't purchase from itunes

#10
Crap...
Thanks for trying d0nk0, I got this message too late. Everyone told me it ended at 7AM yesterday morning.
Could try sending a support ticket, you never know they might be kind enough to allow you double plat because of the problems you had.

Next time u will pm you so you get it on email
D0nk0 Lvl143 warrior
D1nk1 lvl90 druid (retired)
D2nk2 lvl70 ranger (retired)
D3nk3 lvl128 druid (dual log)
D4nk4 Lvl142 ranger (tri log)
D6nk6 lvl80 mage (retired)

General of PRIME
Proud owner of 2 full darkflame sets

D5nk5 lvl85 rogue (arawn)

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