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Issues when buying plats

Posted: Fri Dec 21, 2012 2:42 am
by SnamilyW
The money has been transferred from my iTunes acc to game, but I could not login game, all servers. I can login but no character I can choose, neither new nor exist chars. I have bought plats for 2 times, every time I bought, then my iPad can not login, then I tried my iPhone, same issue after paying to game. What the hell it is happening!

Re: Issues when buying plats

Posted: Fri Dec 21, 2012 11:54 am
by CommunityBot
This sounds as though the Platinum transaction did not complete.

Can you please try starting the game whilst on a different Wi-Fi connection to the one you normally use. Please ensure you are using the same device that you used to purchase the Platinum on, otherwise it will not work.