Page 1 of 2
Sigils - - - > Platinum
Posted: Mon Dec 31, 2012 1:27 am
by Vile
Hey,
I've sent over 8 support tickets over the past week regarding my sigils. Is it because you guys are on vacation or what. Still haven't received an answer. Anywho, can you guys refund my recent sigil purchase (200) back to 1600 platinum as I put the sigils on the wrong account. Thanks!
Re: Sigils - - - > Platinum
Posted: Mon Dec 31, 2012 3:54 am
by rouge1235
Hey,
I've sent over 8 support tickets over the past week regarding my sigils. Is it because you guys are on vacation or what. Still haven't received an answer. Anywho, can you guys refund my recent sigil purchase (200) back to 1600 platinum as I put the platinum on the wrong account. Thanks!
U give ur acc away for sigils.. Then u buy em... Then u say in clan chat "got 300 sigils. No plat used" (quote from yesterday)
Re: Sigils - - - > Platinum
Posted: Mon Dec 31, 2012 3:59 am
by Vile
Hey,
I've sent over 8 support tickets over the past week regarding my sigils. Is it because you guys are on vacation or what. Still haven't received an answer. Anywho, can you guys refund my recent sigil purchase (200) back to 1600 platinum as I put the platinum on the wrong account. Thanks!
U give ur acc away for sigils.. Then u buy em... Then u say in clan chat "got 300 sigils. No plat used" (quote from yesterday)
??????????? Are we speaking the same language?
Re: Sigils - - - > Platinum
Posted: Wed Jan 02, 2013 1:31 pm
by CommunityBot
Hi there,
I'm afraid that purchases made from the Platinum store cannot be refunded.
Re: Sigils - - - > Platinum
Posted: Thu Jan 03, 2013 10:29 pm
by Vile
Then can you move the sigils. I've waited 2 weeks for a very frustrating answer. Many have told me you have been able to do this before... I used the plat for sigils on the wrong account.
Re: Sigils - - - > Platinum
Posted: Thu Jan 03, 2013 10:40 pm
by pigman
yup, i made a huge typing mistake once and bought 4k plat of restos, sent a ticket in and it was fixed within an hour
if you want to retain plat buyers, you should keep the product user friendly
Re: Sigils - - - > Platinum
Posted: Fri Jan 04, 2013 2:08 am
by Vile
Thank you pigman.
Re: Sigils - - - > Platinum
Posted: Fri Jan 04, 2013 4:13 pm
by D0nk0
yup, i made a huge typing mistake once and bought 4k plat of restos, sent a ticket in and it was fixed within an hour
if you want to retain plat buyers, you should keep the product user friendly
Hmmmm, I bought 1000's of energy pots when we could still spam them.
Sent a support ticket but they didn't refund them.
Looks like it is pot luck on the refunds.
Re: Sigils - - - > Platinum
Posted: Tue Jan 08, 2013 12:26 am
by pigman
they just refunded 50 energy sigils for me, ticket sent two days after purchase
Re: Sigils - - - > Platinum
Posted: Tue Jan 08, 2013 1:38 am
by Guffy
You could refund through apple if OTM won't help. I hate to suggest this as I am normally against this but OTM didn't leave you a choice when they could have fixed the situation with ease.
Also, I feel as if community lied saying they can't be refunded when they can be and have been, possibly against their policy now or decided to not do it, but they are able to.