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Support's speed in replying tickets or emails

Posted: Fri Jan 04, 2013 1:06 pm
by rdxlr
Support needs to speed up, can't seem to get any replies from the support whether I sent an in-game ticket or through email.

Re: Support's speed in replying tickets or emails

Posted: Fri Jan 04, 2013 3:02 pm
by CommunityBot
Hi there,

The Support Team is currently working their way through the Christmas backlog, as they received a very large number of requests over the holidays, and so it may take some time to them to respond to your issue.

However please be assured that your request will be processed as soon as possible.

Re: Support's speed in replying tickets or emails

Posted: Sat Jan 05, 2013 6:47 am
by rdxlr
But taking over a week is way too long, can you guys try your best? Thank you.