Celtic Heroes

So my platinum balance has hit zero.
I decide to purchase some additional plat on Thursday, Jan 24th in the morning so i can purchase a few pots for that just in case need. I go to store and make purchase.
But my balance stays at zero.

I wait a few hours and check back. Still no sign on my plat purchase. So i check my credit apple and it shows the transaction and the reduction of cash to my bank account. But i have no plat.

I file a support ticket.

Day two still no plat...
I check forum and read and do all the suggestions offer.
Still no plat.
Then i read the last sentence from Admin.

[quote]We understand that you may be frustrated with your situation, but we deal with a large number of support requests every day and so it may take us several days for us to process your request.[quote/]

Now day three i am frustrated!!!

I understand that support gets tons of tickets every day.
But issues dealing with real money should be prioritized. When a customer with real cash hands you real money and you give nothing in return it is called stealing.

So yes I am frustrated... Day three and no response.

You switched wifi connections etc?

Usually they say try a different wifi connection, maybe try going on 3g/4g also..

It is usually an issue with it not connecting right an not so sure the problem is on OTM's end. I have purchased plat many times and never had an issue.

Also, support has been fast latly but they don't work weekends which could be ur current issue.

Hi there, sorry to hear about this issue. If you follow the link below you should be able to solve the issue, the platinum transaction is something that happens between your device and the Apple servers and can be solved by the steps in the article below:

http://www.celtic-heroes.com/support/su ... um-issues/

Please let me know how you get on with this.

I did all the steps listed by Admin yesterday.
None of them helped.

Fully power down your device.
I did this twice...

Connect to a different WiFi network.
I have connected to three different networks...

Try running another game which has in-app purchases.
I actually went into CH and purchased 99 cents and it went through immediatly.

And as a last resort, I signed out of the Apple Store and then signed back in.

None of these options have worked.

My biggest issue is I think Support should make platinum purchase issues a priority. Any customer that pays money for a product expect delivery of that product.

I bought something and now I have to live with a insecurity that I can kiss that money good bye.

So day three is coming to a close and I still have not heard any word from support.

they dont work weekends, you wont hear back until monday


tried loggin in on a second device?

Exactly the same thing happened to me. Its been about 3 weeks now and still now reply or no plat in my account. Its really annoying how they keep suggesting these fixes and if they don't work they don't care or look into it further. In the end I had to contact apple as my account is now messed up as its stuck in a loop thanks to the developers my account with itunes doesn't work and apple said the problem lies with the game and not them.

This certainly can be frustrating, and it has happened to me in the past.

I know you said you launched another game that had in-app purchases, but in my experience that didn't go far enough. In my case, what worked was logging into the other game, then "pretending" to buy something in that app.

ie. In the other game click that you want to buy something, and then cancel the transaction.

This has worked for me both times that I had the problem.

I know you said you have tried using different Wi-Fi connections, but were they with different providers? Sometimes using a different Wi-Fi provider solves the issue; it just may take some experimentation to find the provider which allows the Platinum transaction to complete.