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Need a refund
Posted: Sat Jan 26, 2013 6:49 pm
by Vulture
Ok so I bought a diamond icon from shop and a few days later got a book from aggy, so I no longer need this icon. This happened in decemberish and I've sent over 3 tickets with no response. I would really like my 71k back because now I have a useless item sitting in my bag that I've used for just a few days.
Re: Need a refund
Posted: Sat Jan 26, 2013 6:57 pm
by Darteos
Feel free to sell to players. You made the decision to purchase the item. Just because you get an upgrade doesn't mean support owes you a refund.
Re: Need a refund
Posted: Sun Jan 27, 2013 12:00 am
by rouge1235
Itd depend on the day in December I think
Re: Need a refund
Posted: Sun Jan 27, 2013 12:03 am
by Eliminater
If it is more than 12 days support will not refund the item . Grats on the book though !
Re: Need a refund
Posted: Sun Jan 27, 2013 12:12 am
by rouge1235
If it is more than 12 days support will not refund the item . Grats on the book though !
Thought it was something around there
Re: Need a refund
Posted: Sun Jan 27, 2013 1:13 am
by Vulture
If it is more than 12 days support will not refund the item . Grats on the book though !
I sent the ticket 3-4 days after i got it then gain a week later and again just recently
Re: Need a refund
Posted: Mon Jan 28, 2013 12:45 pm
by CommunityBot
I spoke with the Support Team, and they said they sent you a message informing you that because you no longer have the item they are unable to offer you a refund.
Re: Need a refund
Posted: Mon Jan 28, 2013 3:27 pm
by Vulture
Yay thanks for the help!
Re: Need a refund
Posted: Mon Jan 28, 2013 3:38 pm
by CommunityBot
I've checked this out further, and you should now have received a refund for the Chromos Diamond Icon.
I apologise for the delay in getting the item refunded to you, and the misunderstanding regarding it.