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Cant access acounts

Posted: Thu Feb 14, 2013 2:23 am
by irock
I went to log in just now and it said I had invalid password so I retyped pass carefully! Still nothing so i tried othe account same thing! So now I'm worried, (btw noone knows my info) So I press the reset password, it says wrong email or username I try again rehecking every single letter nothing for both accounts

Re: Cant access acounts

Posted: Thu Feb 14, 2013 2:31 am
by irock
While Im waiting for a response I cant help but notice my terrible grammar and speelling sorry...

Re: Cant access acounts

Posted: Thu Feb 14, 2013 3:12 am
by Yilley
either email support through ur email or pm community which will probably tell u to email support.

Re: Cant access acounts

Posted: Thu Feb 14, 2013 3:22 am
by pigman
Please avoid posting personal details such as email in posts. I have removed your email to protect your privacy

Re: Cant access acounts

Posted: Thu Feb 14, 2013 7:49 am
by D0nk0
Please avoid posting personal details such as email in posts. I have removed your email to protect your privacy
Shame I can't call him a noob for posting his email address anymore :-(

Re: Cant access acounts

Posted: Thu Feb 14, 2013 1:30 pm
by CommunityBot
You can e-mail the Support Team at [email protected] if you have any issues with your account.

Re: Cant access acounts

Posted: Thu Feb 14, 2013 1:46 pm
by irock
Ok thanks everyone so much, I've jut sent the e-mail to support

Re: Cant access acounts

Posted: Wed Feb 20, 2013 4:00 am
by irock
I first e-mailed support on the 14 of february during the morning (Mounitain standard time) then they replied asking for lots of information to verify the accounts I lost are actually mine, then during the night I replied to them with all the required information. I was just wondering if I could get a progress report on my issue as it's been 3 work days (I beleive maybe more or less for Otm as it's differnt time zone) and I'm really bored and frustrated without my accounts, even starting a noob mage hasn't helped :(

Re: Cant access acounts

Posted: Wed Feb 20, 2013 5:24 am
by Dersu
When I had to deal with support about an old account whose log-in info I couldn't remember, it took about 11 business days to sort out. That was from first email, to finally getting a new password. There was some back and forth in the interim.

You might get lucky and have it dealt with more quickly, but I would be prepared to be without the account for some time yet.

Re: Cant access acounts

Posted: Wed Feb 20, 2013 1:46 pm
by irock
Ok thanks Dersu. Whenever I've needed refunds or something support has always been quick (1 day usualy)thats why I though it was weird.