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Lost my password

Posted: Fri Feb 22, 2013 8:22 pm
by Elenna
I was trying to register my email and lost my password. It was saved with the "remember password" box checked and my email was unable to be registered. I have the account name, which world I played in, names of slots, levels, screenshots. What can I do to recover my password? Is there anyway to retrieve it from onethumbmobile? Your help would be greatly appreciated. Thank you.

Re: Lost my password

Posted: Fri Feb 22, 2013 8:34 pm
by JimKerwood
I have the same exact problem (glad I'm not the only one :)). I sent an email to [email protected] but have yet to hear anything.

Re: Lost my password

Posted: Fri Feb 22, 2013 8:46 pm
by Natures Touch
use the support tool ingame i got my password back from email not to long after i sent the issue

Re: Lost my password

Posted: Fri Feb 22, 2013 8:55 pm
by JimKerwood
I haven't set my email yet and I've forgotten my pwd :(
Can't reset pwd w/out email. Can't set email w/out password. No password no dice.

Re: Lost my password

Posted: Fri Feb 22, 2013 9:36 pm
by Voldemort
Email [email protected] - it may take some time, though. :)

Re: Lost my password

Posted: Fri Feb 22, 2013 9:54 pm
by Elenna
I sent a message and included my info and some screenshots.

Is there anything else I can do?

Re: Lost my password

Posted: Fri Feb 22, 2013 9:56 pm
by Natures Touch
anything else i can do
sit and wait n level a new toon while you wait :lol:

Re: Lost my password

Posted: Fri Feb 22, 2013 11:34 pm
by Elenna
use the support tool ingame i got my password back from email not to long after i sent the issue

Re: Lost my password

Posted: Fri Feb 22, 2013 11:38 pm
by Elenna
Thanks for the post. I hope my account isn't lost forever!

Even met my boyfriend through tough times and sleepless nights on CH. We've been dating for 3 months long distance and am visiting him again now. It may sound cheesy to others, but for us...it's where we met :(