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plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 12:54 am
by DanielsonIII
Hello this is to celtic heroes support. I bought 49.99 platinum.. Nothing happened. So i clicked the button again and i got 1600 plat. I checked my email this morning and was charged twice for the 49.99 platinum and didnt receive the extra 49.99 platinum. My credit apple was charged twice and I have two seperate invoices in my email inbox from itunes. I did everything I could, signed out, connected to different wifi, connected using 3g, reset the game, restarted my phone. I did not receive my platinum. PLease fix this issue. MY name is Danielsoniii, I am from world herne. Thank you.
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 1:07 am
by Ghandi
1600 plat is 34.99 not 49.99
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 1:10 am
by Guffy
1600 plat is 34.99 not 49.99
It is $49.99 USD, I am guessing you are referring to pounds.
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 3:31 am
by pedro
The same thing happen to me this morning i redeem 2 50.00$ dollars itune apples this morning n it did show up on my itunes account 100.00$ dollars so i went to purchase 100.00$ dollars of plat but it didnt let me so i click the 50.00$ dollars worth of plat and it went through but my plat never showd up i was going to call AppStore but i was at work so i didnt so later on i go check my iTunes account and it shows i have 45.00$ dollars left so i was thinking my plat probably showd up so i sign in and still nothing no plat so i go spend the other rest of the money i have on iTunes and it those to through and my plat shows up fast but not my other half so i been waiting seens this morning but still no other half what's wrong with the plat system
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 5:32 am
by admin
Hi please make a support ticked in game and the support team will help you sort this out.
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 6:25 pm
by DanielsonIII
already did, they told me to email receipts from itunes to them i did hours ago and no reply..
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 7:38 pm
by kiltike
If u tried buying the $100 pack and didnt include the tax, what happen is u have put the 100 pack to impending transaction, most times it will clear up in a day or so but sometimes u will have get in touch with apple itune support and give then celtic heroes web address so they can credit u
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 9:26 pm
by DanielsonIII
Mine was on a credit apple maybe the other kid had that issue not me. Still waiting to hear from support....
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 9:52 pm
by DanielsonIII
admin?
Re: plat purchase problem admin help please.
Posted: Tue Mar 19, 2013 10:17 pm
by kiltike
it will do that on credit apple also