Items mysteriously gone and "No record of having them"
Posted: Fri Apr 26, 2013 1:05 pm
Hi guys,
Um...a few weeks ago I had something happen, that was very weird. For whatever reason, items just mysteriously disappeared from my inventory and bank. I HAD : Diamond soul orb, diamond spirit star, faerie diamond, and a Connacht gold ingot in my bank and inventory. Nobody has my account information, nobody even knows my password. I log in one day, and they're gone. I check every alt I have, nothing. I send in a support ticket. I have proof I had these items because I bought them from players who know me very well, and majority of Herne knows that they just disappeared randomly. Support finally sent me a response, only to say they are sorry but it appears that my character never had those items.
...
I'm sorry but whoever runs support is doing a lousy job, because I clearly remember (and someone else) buying these items from people.
Oh and yesterday I find that ruby boat tusk is also missing from my bank.
We need a more serious person to run Support, instead of having players smash on that person on a daily basis.
Thanks for reading.
-Kokurou
Um...a few weeks ago I had something happen, that was very weird. For whatever reason, items just mysteriously disappeared from my inventory and bank. I HAD : Diamond soul orb, diamond spirit star, faerie diamond, and a Connacht gold ingot in my bank and inventory. Nobody has my account information, nobody even knows my password. I log in one day, and they're gone. I check every alt I have, nothing. I send in a support ticket. I have proof I had these items because I bought them from players who know me very well, and majority of Herne knows that they just disappeared randomly. Support finally sent me a response, only to say they are sorry but it appears that my character never had those items.
...
I'm sorry but whoever runs support is doing a lousy job, because I clearly remember (and someone else) buying these items from people.
Oh and yesterday I find that ruby boat tusk is also missing from my bank.
We need a more serious person to run Support, instead of having players smash on that person on a daily basis.
Thanks for reading.
-Kokurou