Celtic Heroes

hello my friend lost is bow of four winds, so he emailed OTM asking if you guys could get it back, because he needed it for meteoric. my friends name is littlemix and as a friend i lent him a few things from my bank which are rare things to help him lvl up and then when hes on hes feet alone he was gonna give them back to me. yesterday he tried logging into his account and it said that he was banned and basicaly you guys deleted his aacount. if you could pls get back to me on what happened that would be great.
thank you,
terhan lvl 144+ on arwan
friends name is littlemix

His account got disabled, now he has to send a appeals at: [email protected]
In your e-mail, state the name and World of a character on the account which has been disabled.
Write a SHORT summary as to why you feel your account should be enabled.
We will then examine your case, and if your appeal is successful you will be e-mailed and informed that your account has been enabled. If you appeal has been unsuccessful, you will be e-mailed and informed of the reason why we have chosen not to enable your account.

Some things to note:

Do not send any e-mails which are not appeals to the address listed above. E-mails which are not appeals against the disabling of an account will be disregarded.
Please send only 1 e-mail appealing the disabling of an account. Multiple e-mails regarding the same appeal will be disregarded.
Do not post an appeal, or anything related to an appeal, in the game forums, on the Facebook page, or via Twitter. These messages will be disregarded and may be removed without warning.
Do not send an in-game Support message regarding an appeal. Messages such as these will be disregarded by the Support team.
If you are appealing an account which has been disabled a 2nd time because of repeated breaches of in-game policies, your appeal will be disregarded, and your account will not be enabled.