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Accounts being diabled

Posted: Tue Apr 30, 2013 2:14 pm
by Morphmarfa
Not sure if its been asked before but here it goes

If you have accounts being disabled because they have been traded/bought etc, will OTM return any loot that was transferred to them during that period? What about plats as well? Any refunds?

Obviously you may think it happened to me. But it didn't. Asking for a frd,

Re: Accounts being diabled

Posted: Thu May 02, 2013 1:19 pm
by Godzilla
This is not the case, i gave had my alt TestYourLuck and TankZilla disabled for no good reason, they are ones i have made and named myself yet they have been disabled. Not traded nor bought yet still disabled without warning, seems to me admin doesnt care and disable without warning or reason.

Re: Accounts being diabled

Posted: Fri May 10, 2013 3:30 pm
by Morphmarfa
Also its been a while.

Would be nice if officials can confirm on this please.

Like to know if accounts being disabled will allow for items or plats being used on the acc to be refunded

Re: Accounts being diabled

Posted: Mon May 13, 2013 1:15 am
by Godzilla
Still no response after 10 days of email sent

I know of many other accounts on Taranis that have been disabled without reason nor warning

When admin disables an account they should provide it with a reason or even a warning, this would also help with the amount of support tickets being sent each day allowing more tickets to be processed.

Re: Accounts being diabled

Posted: Mon May 13, 2013 7:25 am
by D0nk0
If you have put plat on an account and did not trade/purchase it, then take the issue up with Apple.
They will investigate and if there are absolutely no wrongdoings will refund you any money spent.

Re: Accounts being diabled

Posted: Wed May 15, 2013 7:09 am
by Godzilla
How may I do this?

Id love to be able get full refund on my money

Re: Accounts being diabled

Posted: Wed May 15, 2013 9:14 am
by SupportBot
Hi there we are currently dealing with a large number of tickets and emails so response times may vary. Please be patient as we work through the backlog from the expansion.

Any questions please feel free to pm me.