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ATTN: Admin - CH Support email queue

Posted: Fri May 10, 2013 4:26 pm
by Aysha
Normally I would not begin a post just to ask this type of question but with a new forum account, the ability for a Private Message is unavailable.

Admin,

I emailed support @onethumbmobile.com (minus the space before ampersat) and have yet to receive a reply back to my question. Since Celtic Heroes launched update 4, I suspect the person/group handling this account is working overtime currently. Could you inquire about my email?

Please check the Spam folder as the email address used could be construed as such. I used the same email address when registered to this forum.

Thank you

Re: ATTN: Admin - CH Support email queue

Posted: Fri May 10, 2013 4:28 pm
by CommunityBot
The Support Team are currently dealing with a very large number of issues, so it may take some time for them to respond.

However please be assured that your e-mail will be looked at as soon as possible.

Re: ATTN: Admin - CH Support email queue

Posted: Sat May 11, 2013 4:02 pm
by Aysha
Understood and looking forward to a resolution as noted in the email.
day +1

Re: ATTN: Admin - CH Support email queue

Posted: Sun May 12, 2013 3:47 pm
by Aysha
day +2
patiently waiting.

Re: ATTN: Admin - CH Support email queue

Posted: Sun May 12, 2013 4:02 pm
by Voldemort
Don't forget that OTM don't work Saturdays and Sundays, so it's technically +0. :)

Re: ATTN: Admin - CH Support email queue

Posted: Mon May 13, 2013 4:34 am
by Aysha
... so it's technically +0. :)
Thank you for the slap to the face.

So Tom Riddle, could you provide a link as to when OTM Support does work? Future reference and all.

Re: ATTN: Admin - CH Support email queue

Posted: Mon May 13, 2013 4:45 am
by pigman
Gmt time (0) normal work hours (9am to 5pm ish)

Re: ATTN: Admin - CH Support email queue

Posted: Mon May 13, 2013 4:58 am
by Aysha
Gmt time (0) normal work hours (9am to 5pm ish)
Thank you pigman.

OTM doesn't post anything online so someone like me can find it for myself?

CH Support

Posted: Mon May 13, 2013 9:53 pm
by Aysha
** Update **
OTM Support replied 9 hours ago via email.