Page 1 of 1
can this be overlooked
Posted: Fri May 17, 2013 8:11 pm
by Character
my story is that i did something i regretted, where i bought plat on a new account, and placed half 1k hp sigs on a character. i did not enjoy playing a new server and character. two days right after i purchased it, i sent a ticket to have the sigils placed on my main character(on a different server), and received a reply two weeks later that only to hear it was considered swapping features. would it be possible to have this specific situation be overlooked as something other than swapping features with characters. if not, this was worth a shot.
Re: can this be overlooked
Posted: Sun May 19, 2013 6:16 pm
by Character
Bump
I don't want to hear it as trading character features when players have refunded their sigils that have been used for months, and placed them on different character. my situation is about sigils used only for two days, and I really regret my mistake on purchasing them on a new account with a bad experience, I really don't want to have used 4000 plat on a character for only two days and never wanting to play it again. please look into this easy fix.
Re: can this be overlooked
Posted: Sun May 19, 2013 7:23 pm
by pigman
You can ask support to revert the sigils into play which you can then re spend as you desire
Re: can this be overlooked
Posted: Sun May 19, 2013 7:26 pm
by Character
thanks for the quick reply. would it be possible to get my plat onto the account I want to buy the sigils on after reverting it.
Re: can this be overlooked
Posted: Sun May 19, 2013 7:38 pm
by pigman
No plat cant be transferred between accounts
Re: can this be overlooked
Posted: Sun May 19, 2013 10:09 pm
by Character
Ty for the attempt to help pigman.
Its just been frustrating checking in every day several many times waiting to be helped on this situation.
Re: can this be overlooked
Posted: Mon May 20, 2013 9:33 am
by SupportBot
Hi there please be assured that your support ticket will be dealt with as soon as possible. However due to the expansion we are still working on a backlog. Sending in multiple requests will only slow the process down more.
Thanks for understanding.