Celtic Heroes

I got to Ask what support Are doing. I have my main user at support atm cos i got scannet by a person i Sony sau the name of cos then a Mod will delete the name, it was Heroes the update i sendes the first e-Mail. 1 weekend in update i got the same e-Mail that they always send when they want ur info. Why is is taking so long?

Hi there we are currently dealing with a backlof of issues but if you sent the message in the first week then we should have repiled to you by now. Please re-send the email if this is not the case.